Courtney Recnik
Buderim,Queensland
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 8 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of hiring department.
Overview
8
8
years of professional experience
1
1
Certification
Work History
McDonald’s Department Manager
MCDONALD’S
08.2015 - Current
- Operate the POS system and take customer orders, ensuring timely delivery and excellent customer service while fulfilling over 300 orders per shift
- Carefully observe all food safety measures and quality control standards, guaranteeing that the best possible product is given to customers
- Ensured quality of food and service thru effective people and management skills
- Maintain store cleanliness standards, paying close attention to detail and taking the initiative to tackle extra cleaning tasks during store down-time
- Support the team by helping to take orders in the drive-thru window during peak hours, making sure that all of our customers are satisfied and quickly receive their orders
- Handled incoming orders, ensuring that all product was delivered, priced, stocked, and accounted for
- Managed the restaurant on a daily basis ensured cash, rosters and overseeing of staff
- Resolved customer complaints and initiated corrections to ensure customers were happy and properly handled
- Learned and trained employees on new policies and products that were implemented at time of employment
- Monitored employees from Observation Post and from all areas of restaurant.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Reduced employee turnover rate by developing comprehensive onboarding programs for new hires.
Lash Artist
Owner at Gemini Lashes
07.2018 - 11.2022
- Created natural-looking eyelash extensions using a manual technique and applied them to customers’ natural lashes for various lash services
- Experience in running own business
- Provided customer service by greeting clients, explaining the procedure, and answering any questions or concerns they may have before, during, and after their appointments
- Managed clientele and advertisements and maintain accounting records
- Processed of accounts payable, vendor management and payroll in house
- Developed necessary systems for client retention and salon management
- Followed company policies regarding safety procedures (gloves, masks) and infection control practices (hand washing).
- Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
- Improved appointment efficiency through effective time management while ensuring high-quality results for each client.
Education
Bachelor of Commerce Accounting - Accounting
University of The Sunshine Coast
Sippy Downs, QLD11.2023
Skills
- Team Supervision
- Staff Management
- Customer Service
- Problem-Solving
- Interviewing and Prescreening
- Relationship Building and Management
- Attention to Detail
- Social Media Marketing
Accomplishments
I've reached milestones that show my growth and variety of experiences. Having visited twenty-seven countries, every trip enriched my cultural background. Building a house with twins represents a concrete achievement in my drive and determination to well establish myself. My dedication to academic goals and professional development is further demonstrated by my completion of my Bachelor of Commerce in Accounting. Every accomplishment reflects a different aspect of my journey, combining learning, building, and exploring.
Credits And Qualifications
- Eyelash Extension Course – 2018
- Cert II in Retail
- MDP course for management
- Barista course – 2015
Affiliations
- Weight Lifting
- Running
- Beach
- Spending time with family & friends
Certification
Eyelash Extension Course – 2018
Cert II in Retail - 2017
Cert II in Business - 2017
MDP Course for Management -2020
Barista course – 2015
Current First Aid / CPR Certificate
Fire Safety Certificate
Timeline
Lash Artist
Owner at Gemini Lashes
07.2018 - 11.2022
McDonald’s Department Manager
MCDONALD’S
08.2015 - Current
Bachelor of Commerce Accounting - Accounting
University of The Sunshine Coast
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