Courtney Reeks
Ballina,NSW
Summary
Accomplished Workforce Coordinator with a proven track record at Swissport and dnata Sydney, enhancing operational efficiency and employee satisfaction through expert schedule coordination and workforce development. Skilled in Microsoft Excel and adept at fostering strong relationships, I significantly contribute to maintaining optimal service levels. Demonstrates exceptional organisational and interpersonal skills, ensuring seamless operations and client satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service and Ramp Agent
AusFlight Handing
Ballina, NSW
01.2025 - Current
- Operated tractors, tow bars, belt loaders and baggage carts to manage ground support.
- Utilized computer reservation systems to check availability and confirm bookings.
- Examined passenger documentation to determine destinations and assigned boarding passes.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
- Assisted passengers in finding their lost luggage at baggage claim areas.
Ramp and Baggage Workforce Planning Coordinator
Dnata
Sydney, NSW
03.2023 - Current
- Managed overtime, shift swaps, breaks and PTO requests.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Supervised operations and staff.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Ramp Workforce Coordinator
Swissport
Sydney, NSW
02.2021 - 03.2023
- Set and adjusted ramp staff to schedules to maintain optimal coverage and service levels.
- Managed overtime, shift swaps and breaks.
- Produced and updated documents, reports and tracking spreadsheets using Excel, Aros and Aeronet.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Managed real-time operation schedule
- Covering sick calls
- Pre-allocating task for upcoming days
- Managing staff and operations for on time performance
- Liaise with clients questions and queries.
Customer Service Assistant Manager
Woolworths
Broadbeach, QLD
07.2018 - 10.2021
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
Customer Service Agent
Rivers
Ballina, NSW
07.2017 - 03.2018
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Contacted customers to return routine and general calls promptly.
- Upselling
- Stock replenishment
- Stock Control
- Customer Orders
Education
High School Diploma -
Alstonville High School
Alstonville, NSW09-2016
Skills
- Office Operations
- Workforce Scheduling
- Staffing Requirements
- Workforce Development
- Microsoft Office
- Schedule Coordination
- Microsoft Excel
- Team Leadership
- Staff Management
- Operations Management
- Schedule Management
References
- Benjamin Minor
Duty Manager - dnata Sydney International Airport
Benjamin.minor@dnata.com.au
0400701234
- Joanna Dimian
Duty Manager - Swissport Sydney International Airport
Joanna.dimian@hotmail.com
0410473118
- Brittney Reeks
Manager - Woolworths Broadbeach
britt.reeks@outlook.com
0422091075
Timeline
Customer Service and Ramp Agent
AusFlight Handing
01.2025 - Current
Ramp and Baggage Workforce Planning Coordinator
Dnata
03.2023 - Current
Ramp Workforce Coordinator
Swissport
02.2021 - 03.2023
Customer Service Assistant Manager
Woolworths
07.2018 - 10.2021
Customer Service Agent
Rivers
07.2017 - 03.2018
High School Diploma -
Alstonville High School
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