Courtney SAUNDERS
Orbost,VIC
Summary
Currently employed as a motivated Front office and duty Manager, in busy fast paced hotel environment. Effective at administration, front office and reception duties
Accommodation management professional with proven track record in overseeing operations, ensuring guest satisfaction, and optimizing resources. Strong focus on team collaboration and achieving results. Skilled in conflict resolution, property management, and budget control. Adaptable, reliable, and prepared to meet changing needs and challenges.
Overview
12
12
years of professional experience
Work History
Accommodation Manager
Alpine Hotel Bright
04.2019 - Current
- Responsible for training, supervising and coordinating the work of the housekeeping and reception teams.
- Preparing staff rosters
- Undertake budgeting, staff costing and operational reporting.
- Addressing and arranging maintenance and other requests within a timely manner and ensure recording within systems.
- Ensure efficient guest flow across the entire hotel.
- Implemented solutions to address guest complaints quickly, maintaining positive relationships with customers.
- Perform administrative tasks as required.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Cafe Waitress and Barista
Coral Lee
07.2019 - 04.2023
- My main duty at Coral Lee is Front of house service and Barista Coffee making, during my time at Coral Lee I have taken on more responsibility which has included opening and closing the café.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Hospitality All Rounder
Harrietville Hotel Motel
05.2018 - 04.2019
- During my employment at the Harrietville Hotel Motel, as the main Waitress, Bartender and Housekeeper.
- My duties include helping with all aspects of the running of the Hotel
- My role as a waitress and Bartender include the overseeing the running of busy meal services and reporting back to management.
Cafe All Rounder
The Main Cafe
11.2017 - 05.2018
- My responsibilities include day-to-day customer service in a busy Café, Bar and Restaurant in the north of Melbourne
- This Job included food preparation, waitressing and front of house duties
- The busy restaurant catered to large functions, which I was involved in the preparation for these events
- During a busy period we would cater to over 200 plus meals during a service
- My role also including ordering and managing the stock levels of the café and working with kitchen to Introduce daily specials
Console Operator
Evans Petroleum BP
02.2016 - 11.2017
- As a senior team member my responsibilities included the opening and closing of the store on a rotating roster, till reconciliations, banking and handling large amounts of money and having a supervisory role over junior staff members and reporting to the site manager, as well as ordering and rotating stock
- During my employment I contributed many ideas, helping to update the menu and boost sales
Service Cashier
Woolworths
11.2015 - 02.2016
- During my employment at Woolworths Lakes Entrance I gained experience in handling a large volume of customers over the Christmas period, as well as both cash and eftpos transactions
Console Operator
Newmerella Self Serve
05.2013 - 02.2016
- This role entailed me have a high level of customer service, as well as cash handling, cooking food, stock rotation and various general duties
Education
VCE -
Orbost Secondary College
Orbost, VICCertificate II - Hospitality
Federation Training
Bachelor Of Business - Accounting and Finance, marketing minor
La Trobe University
11.2024
Skills
- Staff training and development
- Customer service
- Critical thinking
- Data entry and proficient use of computer systems
- Customer relations
- Microsoft Excel
- Scheduling
- Administrative support
Timeline
Cafe Waitress and Barista
Coral Lee
07.2019 - 04.2023
Accommodation Manager
Alpine Hotel Bright
04.2019 - Current
Hospitality All Rounder
Harrietville Hotel Motel
05.2018 - 04.2019
Cafe All Rounder
The Main Cafe
11.2017 - 05.2018
Console Operator
Evans Petroleum BP
02.2016 - 11.2017
Service Cashier
Woolworths
11.2015 - 02.2016
Console Operator
Newmerella Self Serve
05.2013 - 02.2016
Bachelor Of Business - Accounting and Finance, marketing minor
La Trobe University
VCE -
Orbost Secondary College
Certificate II - Hospitality
Federation Training
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