COURTNEY SCHOTT
Rosebud,Australia
Summary
Efficient food and beverage attendant, taking customer orders and operating POS systems to process purchases. Comfortable working in fast-paced, fine dinning restaurants. Punctual and responsible individual who loves to work in a team and meeting new people. Tailoring customer service to ensure Customer-focused Food and Beverage Attendant with background in fast-paced hospitality environments. Known for maintaining high standards of cleanliness, handling food safely, and providing exceptional service to customers. Strengths include multitasking, working under pressure, and communicating effectively with both team members and guests. Previous roles have resulted in improved customer satisfaction rates due to attentive service and efficient problem-solving skills.
Overview
8
8
years of professional experience
Work History
Food and Beverage Attendant
Lancemore group
02.2021 - Current
- Company Overview: Lindenderry Redhill - A venue offering food and beverage services, including wine tastings and fine dining
- Cellar door - POS systems, sole supervision with responsibilities with opening and closing, Conducting wine tastings for visitors, providing detailed descriptions of wine varietals, production methods to provide recommendations based on their preferences
- Dining-room: Breakfasts - Barista, a’ la carte and buffet service for 80+ covers
- Dinner - providing fine dining experience in food and beverage for hatted restaurant
- Conferencing - scheduled timing on multiple conference groups at a time, the ability to collaborate with chefs and to create menus tailored to the requirements and dietaries, communicating directly with conference organisers to tailor to their requests
- Weddings and events - bartending, making and mixing drinks while upholding rsa, attention to detail to ensure accuracy in food and beverage orders as well as ensuring dietaries
- Time management to ensure the event runs smoothly and accordingly
- Delegating tasks and duties to other team members
- Talking to security to ensure guest’s safety, responsibilities with locking up the hotel
- Lindenderry Redhill - A venue offering food and beverage services, including wine tastings and fine dining
Team Member
Coles Supermarket
10.2021 - 12.2022
- Company Overview: Southland Westfield Shopping Centre
- Click and collect, preparing orders, coordinating a seamless delivery from store to car.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Register duties include processing payment transactions and experience with POS systems.
- Replenish stock on shelves and produce aisle displays.
- Assisting customers to locate items and answer any product queries.
Basketball Referee
McKinnon Basketball Association
01.2019 - 01.2022
- Handled high-stress situations in a calm and level-headed manner
- Communicates in a confident, clear and respectful manner to a diverse range of players, parents, spectators, coaches and colleagues
- Making good decisions, able to respond quickly in a fast paced, physical environment
- Call game violations with confidence and integrity while officiating basketball games over 3 seasons
Vet Assistant (Work Experience Placement)
Bentleigh Veterinary Clinic
04.2021 - 04.2021
- Assisted in the daily tasks of caring and maintaining the health of animals
- Shadowed and assisted the Veterinary doctor - observed medical and surgical procedures
- Listened and following instruction carefully when helping the Vet
- Assisted the Senior Vet Nurse in setting up appointment rooms, reception administration, cleaning and general clinic tasks and duties
Beach Lifeguard
Sandringham Life Saving Club
01.2018 - 01.2020
- High attention to detail and concentration to apply rules and regulations to ensure swimmer safety
- Patrol beach for three summers to ensure safety and enjoyment of patrons
- Provide safety information, check weather and water conditions before starting sessions, assessing hazards and managing risk
- Participated in Nippers sessions to teach kids water safety, build their skills and confidence in a fun environment
- First Aid and CPR qualified
Basketball Coach
Bentleigh Lakers Basketball Club
01.2017 - 01.2020
- Promoted lifelong skills such as discipline, teamwork and good sportsmanship
- Scheduled, planned and conducted practice sessions to develop individual and team skills
- Coached for 3 seasons for girls’ teams aged 10, 12, a boys’ team aged 12 and developed an assistant coach
- Great with kids and being able to lead
Education
Business -
RMIT University
10.2024
Year 12 -
McKinnon Secondary College
01.2022
Responsible service of Alcohol -
01.2022
Food Handlers Certificate
Skills
- Collaborative Team Member
- Attentive customer service, with the ability to develop rapport
- Demonstrated effective salesmanship by connecting with and engaging customers
- Experience in delegating tasks and duties
- Effective problem-solving under pressure in a fast-paced environment
- Customer service proficiency
- POS System
- Able to understand and apply rules and regulations
- Looking after employees and coordinating their breaks
- Food safety knowledge
- Inventory management
- Liquor regulations and compliance
- Product recommendations to suit customer requests
- Provide customers with recommendations depending on their preferences threw wine tasting training
References
- Jeroen Weimar, Deputy Secretary - Department for Health and Human Services, 0427 144 147
- Janine Bielovich, Age Group Coordinator Bentleigh Lakers Club, 0402 767 827
- Alaa Marouff, Manager at Coles Southland, 0431 017 759
- Manura Hapuarachich, Food and Beverage Manager at Lindenderry Red Hill, 0481 713 395
Timeline
Team Member
Coles Supermarket
10.2021 - 12.2022
Vet Assistant (Work Experience Placement)
Bentleigh Veterinary Clinic
04.2021 - 04.2021
Food and Beverage Attendant
Lancemore group
02.2021 - Current
Basketball Referee
McKinnon Basketball Association
01.2019 - 01.2022
Beach Lifeguard
Sandringham Life Saving Club
01.2018 - 01.2020
Basketball Coach
Bentleigh Lakers Basketball Club
01.2017 - 01.2020
Business -
RMIT University
Year 12 -
McKinnon Secondary College
Responsible service of Alcohol -
Food Handlers Certificate
Similar Profiles
SAMUEL DICKSAMUEL DICK
GENERAL MANAGER at LANCEMORE HOTEL GROUPGENERAL MANAGER at LANCEMORE HOTEL GROUP
Campbell EdwardsCampbell Edwards
F&B Attendant at LancemoreF&B Attendant at Lancemore
Esra ArslanEsra Arslan
Receptionist at Lancemore Crossley St.Receptionist at Lancemore Crossley St.