Summary
Overview
Work History
Education
Skills
Education and Training
References
Timeline
Generic

Courtney Sims

Lochinvar,NSW

Summary

Thank you for taking the time to review this resume. I have many years of experience in youth care/support work, starting out as a care worker and working up through to management. It has been through my time in management that I have thrived through my work and support for young people and their families. I am a highly motivated employee with a desire to take on new challenges, complying with all legislative and industry requirements. I maintain a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Casework Support Officer offering case management expertise, quickly building trust and rapport with clients from diverse cultures.

Overview

6
6
years of professional experience

Work History

Career Break

Maternity Leave
11.2023 - 08.2025
  • An extended period of maternity leave to raise my young children

Casework Support Officer

Bright Now
Newcastle
08.2023 - 11.2023
  • Met with Young People and Families to conduct needs assessments, recommending appropriate support and service offerings.
  • Followed strict policies and procedures to maintain client confidentiality and keep data private.
  • Made appropriate referrals to other programs and agencies to provide Young People with well-rounded support.
  • Uploaded documentation to maintain current records
  • Coordinated between various stakeholders to manage cases.
  • Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
  • Recorded comprehensive case notes and follow up documentation
  • Evaluated Young People and formulated individualized service plans outlining short-term and long-term goals.
  • Assisted Young People needing additional support by scheduling and managing appointments.
  • Coordinated case management functions through placement monitoring, crisis intervention and discharge planning.
  • Composed or prepared correspondence, case notes and narratives with computer-based applications.
  • Evaluated and addressed individual client needs and concerns.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.

Residential House Manager

Bright Now
Newcastle
03.2022 - 07.2023
  • Oversaw the intake and discharge processes, which included filling out paperwork, for Carers and Young People
  • Maintained utmost confidentiality of Young People's information and records in accordance with federal and state requirements
  • Submitted work orders for needed repairs to maintenance department for quick turnaround.
  • Resolved individual house mate issues and neighborly complaints with excellent interpersonal skills.
  • Assessed reports and adjusted workflows to realign with targets.
  • Communicated with oung People to determine feelings, need for assistance or social and emotional support.
  • Documented and reported observations of Young People behavior and complaints
  • Supported daily living activities
  • Used calm, positive and encouraging approach with youth.
  • Supported youth with nurturing and caring assistance focused on empowering and positive independence.
  • Documented child progress, reporting extreme changes in behavior.
  • Offered key emotional support to special needs youth.
  • Collaborated with counselors to communicate relevant information.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.
  • Coordinated referrals to community resource programs to provide additional and specialized support for youth.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.

Residential Youth Care Worker

Bright Now
Newcastle
10.2020 - 03.2022
  • Supported youth with nurturing and caring assistance focused on empowering and positive independence.
  • Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
  • Offered key emotional support to special needs youth.
  • Used calm, positive and encouraging approach with youth.
  • Documented child progress, reporting extreme changes in behavior.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.
  • managing crisis
  • communication and decision making
  • stress management
  • data entry
  • Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
  • Encouraged completion of daily chores and personal hygiene practices.
  • Oversaw daily routines of youth in placement and delivered services related to basic human needs.
  • Maintained cleanliness of youth facilities and rooms.
  • Utilized vehicles to transport youth to and from school, appointments and outings.

Residential Youth Care Worker

Allambi Care
Newcastle
02.2020 - 10.2020
  • Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
  • Reported incidents that negatively affected child safety.
  • Mentored and supported young people through collaborative activities and social programs.
  • Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
  • Oversaw daily routines of youth in placement and delivered services related to basic human needs.
  • Maintained cleanliness of youth facilities and rooms.
  • Documented child progress, reporting extreme changes in behavior.
  • Assessed and monitored youth skills and progress to determine skill development needs and priorities.
  • Utilized vehicles to transport youth to and from school, appointments and outings.
  • Observed and participated in mediation and planning conferences with youth and families to foster program success.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.

Education

Diploma in Beauty Therapy - Beauty Therapy

Tighes Hill TAFE
Tighes Hill, NSW
11.2015

Some College (No Degree) -

Oxley High School
North Tamworth, NSW

Skills

  • Verbal and Written Communication
  • Information Confidentiality
  • Liaise with external stakeholders, agencies and service providers
  • Provide administrative support to the clinical services team
  • assist with preparations/minute taking of casework documents, leaving care plans, financial aftercare plans
  • maintain accurate and up to date records
  • Teamwork and Collaboration
  • Leading Team Meetings
  • Performance Evaluations
  • Problem-Solving
  • Work Planning and Prioritization
  • Employee Development
  • Records Management
  • Policy Development
  • Staff Training
  • Technical Support Understanding
  • Data Entry and Maintenance
  • Multitasking and Prioritization
  • Call Documentation
  • Needs Assessment
  • Creative Problem Solving
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented

Education and Training

other,other

References

Angela Kelly - Program Manager 

M; 0400365406

E; angie_kelly@bigpond.com

Charade Henry - Residential Care Worker

M; 0431 556 107

Truman Kopa - Residential Support Worker 

M; 0474191205

E; truman_kopa@hotmail.com

Timeline

Career Break

Maternity Leave
11.2023 - 08.2025

Casework Support Officer

Bright Now
08.2023 - 11.2023

Residential House Manager

Bright Now
03.2022 - 07.2023

Residential Youth Care Worker

Bright Now
10.2020 - 03.2022

Residential Youth Care Worker

Allambi Care
02.2020 - 10.2020

Diploma in Beauty Therapy - Beauty Therapy

Tighes Hill TAFE

Some College (No Degree) -

Oxley High School

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Courtney Sims