Christopher Munro

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Facilitated opening and closing of store.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Comprehensive knowledge across a range of Finance and take home lay-by solutions such as: HUMM, GE/Latitude, ZIPPAY and After-pay.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Provided weekly coaching and development to staff in product specifications, sales incentives, and selling techniques to ensure optimum productivity.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills.
• Assisted with day-to-day operations, working efficiently and productively with all team members and individually.
• Worked flexible hours across night, weekend, and holiday shifts.
• Strong work ethic.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Assisted in stock management.

First job after completion of Year 12 certificate.

I started as a casual, worked my way up to team leader across 4 years of experience.

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Built strong relationships with customers through positive attitude and attentive response.
• Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
• Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.