COURTNEY SMITH
Como,NSW
Summary
Results-driven professional with a robust background in senior administration, administrative assistance, customer service, and merchandising. Leveraging extensive experience across varied roles, excelling in providing comprehensive support, facilitating seamless operations, and fostering client relationships. Honed organizational prowess, strategic problem-solving skills, and adeptness in multitasking through tenure in administrative capacities. Adaptable nature and commitment to continuous improvement position as a valuable asset poised to excel in any dynamic environment.
Overview
17
17
years of professional experience
Work History
Office Administrative Assistant
Australian Associated Press
09.2024 - Current
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Senior Administrator
Toll Ambulance Rescue/ The ACE Training Centre
08.2018 - 05.2024
- Collaborating with senior management to develop and implement strategic plans and objectives aligned with the organisation's mission and goals
- Managing budgetary processes, including forecasting, monitoring expenditures, and ensuring financial accountability across departments
- Supervising administrative staff, providing guidance and support, and fostering a positive work environment conducive to productivity and growth
- Developing and enforcing policies and procedures to ensure compliance with regulatory standards, industry best practices, and internal protocols
- Allocating resources efficiently to meet operational needs while optimising cost-effectiveness and sustainability
- Building and maintaining strong relationships with internal and external stakeholders, including government agencies, vendors, and community partners
Administrative Assistant
Ellis Rose Waterproofing Pty Ltd
09.2017 - 08.2018
- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
Customer Service
Baker and Co Ingredients
08.2016 - 09.2017
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
Merchandiser
Crossmark Australia Pty Ltd
03.2016 - 08.2016
- Plan and develop merchandising strategies that balance customers' expectations and company's objectives
- Analyse sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock
- Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales
- Maximise customer interest and sales levels by displaying products appropriately
- Produce layout plans for stores and maintain store shelves and inventory
- Forecast profits/sales and plan budgets
- Monitor stock movement and consider markdowns, promotions, price changes, clear outs etc
Customer Service and Sales Rep
Schweppes Australia Pty Ltd
02.2008 - 02.2016
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximise satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
Education
MCGT Certificate IV -
Business
01.2015
BA - TV Production
Charles Sturt University
01.2003
Bachelor of Science - Naturopathy
Torrens University Australia
Sydney, NSW03-2029
Skills
- Critical Thinking and Negotiation skills
- Problem Solving and Conflict Resolution
- Attention To Detail and Teamwork
- Organisation and Time Management
- Flexibility, Confidentiality and Integrity
- Customer Service and Persuasion
- Able to work autonomously
- Decision-Making & Financial Management
- Administrator
- Billing and invoicing
- Scheduling and calendar management
- Document preparation
- Office supply management
- Travel coordination
- Spreadsheet management
- Human resources
- Purchase orders organization
- Microsoft Office and G-Suite
Affiliations
- Treasurer for Guildford Girl Guides Support Group - May2016 to May2018
- President for Guildford Girl Guides Support Group - May2018 to Present
Timeline
Office Administrative Assistant
Australian Associated Press
09.2024 - Current
Senior Administrator
Toll Ambulance Rescue/ The ACE Training Centre
08.2018 - 05.2024
Administrative Assistant
Ellis Rose Waterproofing Pty Ltd
09.2017 - 08.2018
Customer Service
Baker and Co Ingredients
08.2016 - 09.2017
Merchandiser
Crossmark Australia Pty Ltd
03.2016 - 08.2016
Customer Service and Sales Rep
Schweppes Australia Pty Ltd
02.2008 - 02.2016
BA - TV Production
Charles Sturt University
MCGT Certificate IV -
Business
Bachelor of Science - Naturopathy
Torrens University Australia
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