Courtney Stovin

• Composed professional business correspondence, emails, meetings notes and other documents.
• Assign job roles and oversee performance.
• Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
• Aided colleagues, managers and customers through regular communication and assistance.
• Planned and booked travel accommodations for staff and visitors and provided vouchers, agendas and transportation.
• Troubleshot employee concerns and recommended corrective actions to resolve issues.
• Maintained records and updated internal databases to support document management.
• Handled scheduling of subcontractors and staff to complete projects within required timeframes.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Supported office manager with proactive correspondence management, document coordination and customer relations.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.

I started at The freemason in may 2019, when they opened The Murchison in November 2019 i began to work between both establishments. During shutdown from COVID-19 we went straight into delivery which i was put in charge of all customer related jobs,

After i took on a management position in which i oversaw rostering and stocktakes, as well as day to day duties. Including:

• Decreased waste by creating and following strict recipes and measurements for drinks
• Organized special events and promotions such as 'open mic night' to bring in new customers
• Managed large functions for customers including: christmas parties, birthday parties and large meetings
• Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
• Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
• Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Created and implemented aggressive action plan to address pressing cost control needs.
• Demonstrated new products, procedures and techniques to employees.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Cross-trained existing employees to maximize team agility and performance.

• Started as regular crew in 2012
• Became an Area Leader in 2016 and then manager in September, 2017
• Was the Assistant Customer Experience Manager
• Completed a Cert. 3 in hospitality
• Completed the ‘Shift Management Excellence Course' in august 2017 and receiving my retail management certificate
• Obtained First Aid Certificate
• Responded to and resolved customer questions and concerns
• Helped store management meet standards of service and quality in daily operations
• Upheld standards of cleanliness, food handling and safety
• Received, inspected and logged all products for accuracy of shipment, temperature and quality
• Supervised, trained and developed team members in accordance with company policies and procedures
• Completed store opening and closing procedures, including setting up registers and checking products
• Engaged in suggestive selling and other sales techniques
• Responded to and resolved customer questions and concerns