Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Torr

Cairns

Summary

I have been working fulltime since i was 15 years old. I pride myself on my work ethic, reliability and self sufficiency. I am extremely time management orientated and adapt to new surroundings well. I love, and have always worked in fast paced environments. Team work makes the dream work!

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bartender

Trinity Beach Sports Club
01.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Keg changes, restock of coolroom.
  • Kept bar presentable and well-stocked.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favourite drinks.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.

Bistro Supervisor

The Jubilee Hotel
11.2022 - 05.2023
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Facilitated efficient communication between front-of-house staff and kitchen teams resulting in smoother service flow.
  • Assisted in monitoring inventory and controlling use of restaurant equipment.
  • Supervised, supported, and assigned daily work to bistro team members.
  • Maintained a clean and safe environment by enforcing strict adherence to health code regulations.
  • Delivered exceptional guest experiences and taught team how to handle different situations.

Cashier

The Standard Market Company
02.2022 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained and set cleaning standards.
  • Opened and closed cashier section.
  • Packed, stocked, displayed and maintained merchandise as required.
  • Made different pastries & small goods.
  • Trained new employees.

Delicatessen Assistant/Manager

Coles
04.2015 - 10.2021
  • Developed and implemented strategies/layouts to increase sales and profitability.
  • Improved workflow efficiency by implementing new processes that streamlined task delegation within the team.
  • Enhanced customer satisfaction by providing excellent service and creating a welcoming atmosphere.
  • Introduced new specialty products to customers through tastings, promotions, and informative signage.
  • Ensured adherence to company policies regarding food handling practices as well as state health regulations by conducting regular audits of workstation cleanliness habits.
  • Fostered a positive work environment by encouraging open communication among staff members.
  • Assisted in budgeting and financial planning, leading to cost savings and improved profitability.
  • Managed daily store operations, including scheduling staff, monitoring stock levels, wastage and performing stocktakes regularly.
  • Streamlined inventory management for increased efficiency and reduced waste.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Cashier

Ali Baba Kebabs
01.2014 - 04.2015
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer.
  • Learned customer service skills.
  • Prepared food items, restocked accordingly.
  • Cleaned eating, service and kitchen areas.
  • Held responsibility of packing up and closing shop.


Education

Redlynch State College
Cairns, QLD

Skills

  • Highly reliable
  • Customer service
  • Time management
  • Memory retention
  • Team player attitude

Certification

RSA + RSG

Timeline

Bartender

Trinity Beach Sports Club
01.2024 - Current

Bistro Supervisor

The Jubilee Hotel
11.2022 - 05.2023

Cashier

The Standard Market Company
02.2022 - 11.2022

Delicatessen Assistant/Manager

Coles
04.2015 - 10.2021

Cashier

Ali Baba Kebabs
01.2014 - 04.2015

Redlynch State College

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Courtney Torr