Courtney Town
Hervey Bay,Australia
Summary
Diligent Aged care worker with solid background in maintaining clean and orderly environments. Successfully supported households by ensuring hygienic conditions and managing household tasks efficiently. Demonstrated organisational skills and attention to detail.
Overview
7
7
years of professional experience
Work History
Aged Care Worker
Bolton Clarke
06.2022 - Current
- As directed by the Care Manager / Staff Scheduler, deliver a range of services to the client including domestic assistance, helping them with cleaning tasks throughout their house, enabling to keep them in their homes longer. Social support, accompanying them shopping and escorting them to their appointments.
- Regularly observe and monitor the client and report any concerns or significant changes with the client to the Care Manager or the care coordinator.
- Built strong relationships with clients to deliver emotional support and companionship.
- Drive business cars, making sure they are fueled and kept neat and tidy when transporting clients.
- Deliver assistance in accordance with myHomecare policies and procedures.
- During my position I assisted admin, care managers and care coordinators with filing and making phone calls to clients.
Dental Assistant
Viva Family Dental
02.2022 - 07.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Front of House & Supervisor
Craignish Cafe & Jetty Seafoods
11.2017 - 01.2020
- As front of house staff I was required to welcome customers into the café/fish and ship shop as well as take their orders and do a lot of cash handling
- As well as making barista coffee, cold drinks, serving food to customers, stock take/restocking fridges and daily duties such as cleaning
- I was required to do opens and closes
- After being at Jettys for a couple of years I was also able to get the opportunity as being a team leader and do the cooking
- Making sure orders are taken correctly
- Making sure orders are paid for and handed out correctly
- Handled complaints, settled disputes and resolved customer conflicts
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs
Education
Certificate l and ll - Business
Tafe
01.2017
Queensland Certificate of Education -
Urangan State High School
01.2017
Skills
- Time Management
- Problem resolution
- Food preparation
- Order entry
- Sales leadership
- Staff leadership
- Superior communication skills
- Order taking
- Schedule management
- Effective customer upselling
- Processing payments
- Opening and closing procedures
- Stock management
- Team member motivation
- Team management
- Computer Skills
- Data Management
- Communication
- Appointment scheduling
- Treatment room setup
- Team collaboration
- Home maintenance
References
- Nikita Pollard, Team leader of Jetty Seafoods and owner of Roof to Gutter Master, 0427 217 211, Nikitasolpp@hotmail.com
- Sophia Cook, Second in charge of Craignish Café, 0474 174 727
Timeline
Aged Care Worker
Bolton Clarke
06.2022 - Current
Dental Assistant
Viva Family Dental
02.2022 - 07.2022
Front of House & Supervisor
Craignish Cafe & Jetty Seafoods
11.2017 - 01.2020
Certificate l and ll - Business
Tafe
Queensland Certificate of Education -
Urangan State High School
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