Courtney Trinder

Customer service frontline

understanding insurance domestic - Home, Car and CTP. To help customers purchase appropriate insurance to their needs.

Adhering to training and compliance

Meeting KPI targets and compliance requirements consistently

Handling challenging customer interactions with empathy

Monthly Coaching of team (3) members to help improve performance

Experience in word Excel, Microsoft teams-and spreadsheets.

Data entry and payment processing

Branch banking

Customer inquiries

Face-to-face customer interaction and over the phone

• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
• Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
• Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.

• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.

• Assisted hair stylists with colorwork by applying base colors and toners.
• Assisted front desk by answering phone calls, taking appointments and checking clients in.
• Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
• Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Used cash registers and credit card machines to cash out customers.
• Remained calm and poised when dealing with difficult customers or during busy shifts.