Courtney Tulloch
Melbourne,VIC
Summary
Experienced Event Planning Manager with a strong background in communication, organization, problem-solving, and client relationship management. Skilled in coordinating corporate events, exhibitions, conferences, and MICE groups, with a focus on efficient execution and creativity. A proven track record in delivering seamless event coordination, enhanced guest experiences, and achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Event Planning Manager
Hyatt Place Melbourne, Essendon Fields
03.2024 - Current
- Lead the planning and execution of MICE events, ensuring seamless coordination across departments and adherence to Hyatt’s global standards
- Manage client handover post-contract, serving as the primary liaison for all event details, from initial requirements gathering to event execution
- Utilize Envision (EMS) systems for accurate event management, reporting, and compliance with Hyatt’s operational standards
- Collaborate with sales, marketing, and culinary teams to upsell services, optimize client experiences, and achieve revenue targets
- Oversee budgeting, forecasting, and departmental reporting, contributing to profitability through careful financial management and forecasting
- Update event menus seasonally in collaboration with chefs and ensure PCI compliance in all client transactions
- Provide exceptional customer service, addressing last-minute changes and ensuring smooth event operations for repeat and high-profile clients
Assistant Manager – Event Planning
Hyatt Place Melbourne, Essendon Fields
09.2022 - 03.2024
- Responsible for day-to-day planning and execution of MICE programs and events
- Managed client relationships post-contract, ensuring all requirements were met
- Assisted with budgeting, performance updates, and forecasting
- Continuously sought ways to maximize revenue through up-selling hotel facilities and services
- Monitored and managed room inventory and event bookings
Event Sales Executive
Hyatt Place Melbourne, Essendon Fields
09.2019 - 10.2020
- Managed event enquiries, proposals, contracts, and client handovers
- Planned and executed events, including MICE bookings, ensuring smooth operations and client satisfaction
- Utilized OPERA system for event and accommodation management
Store Assistant
ALDI, Woodgrove
06.2019 - 09.2019
- Provided prompt customer service and efficiently managed stock
- Maintained accuracy in till operations and handled cash transactions
Functions & Event Manager
Taylors Lakes Hotel
09.2017 - 04.2019
- Led event operations, managing recruitment, training, and daily functions
- Coordinated with chefs to design menus and organized event logistics
- Managed client relationships, event accounts, and marketing efforts
- Oversaw event setup, execution, and staff management
Functions & Events Supervisor
Taylors Lakes Hotel
03.2014 - 09.2017
- Handled event sales, client inquiries, and function orders
- Supervised event setup, staff, and operations from start to finish
- Managed client needs for weddings, celebrations, and conferences
Education
Bachelor Of Nutritional Science - Nutrition
Victoria University
Melbourne, VICVCE -
MacKillop Catholic Regional College
Werribee10.2008
Skills
- Event Planning & Execution
- MICE (Meetings, Incentives, Conferences, Exhibitions) Coordination
- Client Relationship Management
- Cross-Selling & Up-Selling
- Budgeting & Forecasting
- Team Leadership & Development
- Envision (EMS) & OPERA Systems
- PCI Compliance
- Menu Planning & F&B Coordination
- Excellent Communication & Problem-Solving Skills
- Post-event analysis
Timeline
Event Planning Manager
Hyatt Place Melbourne, Essendon Fields
03.2024 - Current
Assistant Manager – Event Planning
Hyatt Place Melbourne, Essendon Fields
09.2022 - 03.2024
Event Sales Executive
Hyatt Place Melbourne, Essendon Fields
09.2019 - 10.2020
Store Assistant
ALDI, Woodgrove
06.2019 - 09.2019
Functions & Event Manager
Taylors Lakes Hotel
09.2017 - 04.2019
Functions & Events Supervisor
Taylors Lakes Hotel
03.2014 - 09.2017
Bachelor Of Nutritional Science - Nutrition
Victoria University
VCE -
MacKillop Catholic Regional College
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