Courtney Turner
Garbutt,Queensland
Summary
Accomplished Barista Shift Supervisor and Housekeeper with a proven track record at Ilmondo and Spot-on, enhancing team performance and customer satisfaction through expert barista training and exceptional cleanliness maintenance. Skilled in espresso machine operation and fostering positive work environments, I significantly improved sanitation standards and strengthened customer relationships through attentive service. I excel in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
2
2
years of professional experience
Work History
Barista Shift Supervisor
Ilmondo
Shop 4/48 Kings Rd, Hyde Park QLD 4812
01.2023 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
Sales Representative
Betta Home Living
Townsville, QLD
11.2023 - 04.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Sales Representative
Horan and Bird
Townsville, QLD
06.2022 - 02.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Streamlined sales process, reducing time from lead to close.
- Exceeded sales targets through effective planning and goal setting.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Certificate III - Hospitality
Tree of Learning
Townsville, QLD10.2017
Certificate I - Business
Kirwan State High School
Kirwan, QLD12.2015
Skills
- Cleanliness Maintenance
- Barista Training
- Cash Handling Accuracy
- Drink preparation speed
- Equipment Troubleshooting
- Staff Motivation
- Latte art expertise
- Espresso machine operation
- Product Upselling
- Food Safety Compliance
- Housekeeping
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Bed making proficiency
- Kitchen Cleaning
- Residential Cleaning
Timeline
Sales Representative
Betta Home Living
11.2023 - 04.2024
Barista Shift Supervisor
Ilmondo
01.2023 - Current
Sales Representative
Horan and Bird
06.2022 - 02.2023
Certificate III - Hospitality
Tree of Learning
Certificate I - Business
Kirwan State High School