Courtney Vidotto
Googong
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Committed to making meaningful connections with all of my clients.
Overview
15
15
years of professional experience
Work History
Salon Owner/Operator
Lotus Hair
11.2020 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Maintained high number of return customers through precise cutting, colouring and styling of clients' hair.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Developed a loyal following of clients by providing high-quality services
- Used social media platforms to promote salon and services.
- Accounting and administration using a range of software
- Completion of BAS and maintaining profit and loss
- Stock control
Senior Hairdresser
Indy and Co
04.2022 - 06.2023
- Initiated and engaged clients in conversations as part of personalized service.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Demonstrated thorough knowledge of all salon products and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Offered professional cuts, color services and extensions to salon customers.
- Used social media platforms to promote salon and services.
Hairdresser
Oasis for Hair
09.2020 - 12.2020
- Basin procedures and blow drying
- Reception duties
- Client liaison / Customer service duties
- Assisting senior staff
- Salon cleaning
- Foiling/colour
- Hair Cuts
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated customers on products to maximize benefits.
Trainee
Park Hair
09.2019 - 02.2020
- Basin procedures and blow drying
- Reception duties
- Client liaison / Customer service duties
- Assisting senior staff
- Salon cleaning
Executive Assistant
NSW Health
09.2018 - 07.2019
- Provide high level executive and administrative support to the Executive team and Branches
- Manage the electronic diary and emails of Director
- Liaise with a diverse range of high level government and non-government officials
- Coordinate requests for information from internal and external stakeholders
- Screening of telephones
- Show initiative, resourcefulness and flexibility to problem solve
- Proficient in the use of Microsoft Office Suite
- Make travel arrangements through the Department’s travel provider
- Ensure effective liaison with divisional, departmental executive staff
- Arrange and co-ordinate meetings and conferences
- Reconciliation of invoices and credit card transitions
- Create and prepare Agenda, Minutes and actions for senior leadership, team and stakeholder meetings
Business Support Officer
National Disability Insurance Agency
03.2018 - 09.2018
- Create and prepare Agenda, Minutes and actions for senior leadership, team and stakeholder meetings
- Updating and implementation of policies and procedures
- Scheduling Appointments and room allocation for participant and stakeholder meetings
- Compiling data/ structuring leadership reports
- Coordinate structuring of appointments for the ACT NSW South Region
- Maintain participant records with up to date information
- Facilitate the use of teleconferencing for meetings
- Liaise with difficult/vulnerable persons
- High level administration support to the region
- Ability to work under limited direction
- Demonstrated ability to maintain high levels of confidentiality
- Prioritising workload to meet deadlines
- Completion, monitoring and tracking work
- Support for the local office including participant/ provider enquiries via email, in person and over the phone
- Recording feedback
- Front of House duties
Executive Assistant
Department of Environment and Energy
03.2017 - 11.2017
- Provide high level executive and administrative support to the SES and Branches
- Manage the electronic diary and emails of Assistant Secretary
- Liaise with a diverse range of high level government and non-government officials
- Coordinate requests for information from internal and external stakeholders
- Screening of telephones
- Show initiative, resourcefulness and flexibility to problem solve
- Proficient in the use of Microsoft Office Suite
- Make travel arrangements through the Department’s travel provider and process workflows
- Co-ordinate and reconcile cab charges
- Ensure effective liaison with divisional, departmental executive staff
- Arrange and co-ordinate meetings and conferences
- Reconciliation of invoices and credit card transitions
- Use of Department’s database - SPIRE
Business Support Officer
National Disability Insurance Agency
03.2016 - 03.2017
- Finance Duties
- Accounts receivable
- Processing payments
- Credit card acquittals
- Processing confidential financial information for internal and external stakeholders
- Liaise with difficult/vulnerable persons to resolve complex administrative and financial issues
- Data Entry
- High level administration support to the regional trial site team
- Ability to work under limited direction
- Support for the local office including participant/ provider enquiries
- Recording feedback
- Undertaking research and contributing to reports as required
On line Cruise Consultant - Supervisor
Ozcruising
02.2011 - 01.2016
- Customer Service
- Customer and stakeholder enquiries via email, phone and in person
- Processing and amending Reservations using a number of databases
- Processing Payments via credit card, BPAY, direct deposit and PayPal
- Training Staff
- Rostering of staff
- Banking/Accounting
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Certificate III - Hairdressing (Commercial)
Canberra Institute of Technology
12.2020
Skills
- Organizational skills
- Problem-solving
- Business growth initiatives
- Operations management
- Self motivation
- Time management
- Communication
- Customer service
- Interpersonal skills
- Excellent communication
Timeline
Senior Hairdresser
Indy and Co
04.2022 - 06.2023
Salon Owner/Operator
Lotus Hair
11.2020 - Current
Hairdresser
Oasis for Hair
09.2020 - 12.2020
Trainee
Park Hair
09.2019 - 02.2020
Executive Assistant
NSW Health
09.2018 - 07.2019
Business Support Officer
National Disability Insurance Agency
03.2018 - 09.2018
Executive Assistant
Department of Environment and Energy
03.2017 - 11.2017
Business Support Officer
National Disability Insurance Agency
03.2016 - 03.2017
On line Cruise Consultant - Supervisor
Ozcruising
02.2011 - 01.2016
Certificate III - Hairdressing (Commercial)
Canberra Institute of Technology