Courtney Wallert
Summary
Dynamic salon owner and hairstylist with a proven track record at Hair by Courtney, excelling in sales, management, advanced cutting and coloring techniques. Renowned for enhancing client satisfaction through personalized services, exceptional communication skills and extremely adaptable in any setting.
Successfully increased customer retention and expanded service offerings, showcasing a commitment to quality and innovation in the beauty, sales, customer service and business management and diverse to any industry.
Experienced with business management, client relations, and team leadership essential for running successful salon. Utilizes effective communication and problem-solving skills to maintain harmonious work environment. Track record of delivering exceptional client experiences and driving operational success.
Driven beauty professional with proven track record in salon management and operations. Demonstrates strong leadership and collaboration skills, ensuring seamless team coordination and maintaining high standards. Expertise in client relations, staff training, and business development. Adaptable and reliable, consistently achieving desired results and fostering positive salon environment.
Results-driven worker/ manager with forward-thinking approach aimed at company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations of all kinds.
A valued asset to any environment or workspace.
Overview
20
20
years of professional experience
Work History
Salon Owner/Operator
Hair by Courtney
09.2013 - Current
- Managed daily salon operations, ensuring efficient scheduling and client flow.
- Developed and implemented marketing strategies to increase client retention.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Oversaw inventory management, maintaining optimal stock levels of products and supplies.
- Administered financial transactions, including point-of-sale operations and bookkeeping tasks.
- Enhanced salon environment by implementing cleanliness protocols and safety standards.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Conducted regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Hairstylist
Coco Honey
01.2013 - 07.2017
- Delivered customized hairstyling services, ensuring client satisfaction through attentive consultations.
- Utilized advanced cutting and coloring techniques to achieve desired looks for diverse clientele. Specialising in lorel and Matrix products.
- Maintained cleanliness and organization of workstations to adhere to health and safety standards.
- Educated clients on hair care products and styling methods to enhance their overall experience. Mainly utilising Kerestase and Nak products.
- Assisted in inventory management, ensuring adequate stock levels of hair products and tools.
- Adapted quickly to new trends and styles, delivering current looks tailored to client preferences.
- Collaborated with team members to improve service efficiency and client flow during peak hours.
- Resolved customer concerns promptly, fostering a welcoming environment that encouraged repeat business.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Increased client base with innovative hairstyling techniques and trends.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Negotiated with suppliers to obtain high-quality products at competitive prices.
- Collaborated with salon team to organize promotional events, driving increased foot traffic.
- Answered phone calls and emails to schedule client appointments.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
- Demonstrated thorough knowledge of all salon products and services.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Room Leader
The Range Children’s Centre
01.2008 - 07.2013
- Supervised daily activities to ensure a safe and engaging environment for children.
- Coordinated with staff to implement educational programs tailored to children's developmental needs.
- Monitored compliance with health and safety regulations within the children's center.
- Assisted in training new staff members on operational procedures and best practices.
- Developed and maintained positive relationships with parents through regular communication and feedback sessions.
- Evaluated children's progress and provided input for individualized care plans as needed.
- Collaborated with multidisciplinary teams to enhance service delivery and program effectiveness.
- Boosted staff morale and performance through recognition programs and ongoing feedback sessions.
- Ensured a safe working environment by enforcing strict compliance with safety policies and procedures.
- Supported the hiring process, participating in interviews and helping select qualified candidates who fit well with the existing team culture.
- Conducted regular inspections of rooms, ensuring adherence to quality standards and hotel guidelines.
- Maintained high standards of guest service with thorough training and supervision of team members.
- Managed scheduling effectively, minimizing overtime costs while maintaining adequate staffing levels during peak seasons.
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Addressed customer feedback and complaints to maximize satisfaction.
- Established and enforced safety protocols and guidelines for staff.
- Coordinated with outside vendors to provide supplies and equipment for staff.
Health and Beauty Advisor
Chemist Warehouse
07.2005 - 07.2010
- Assisted customers in selecting beauty products based on individual needs and preferences.
- Collaborated with team members to achieve sales goals and improve overall customer experience.
- Provided feedback on inventory levels to support restocking efforts and prevent shortages.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Followed up with customers to increase satisfaction with purchases and services.
- Assisted in visual merchandising, making product displays more attractive and shopper-friendly.
- Educated customers on latest beauty trends and products, leading to informed purchase decisions.
- Maintained up-to-date knowledge of beauty industry trends, ensuring advice remained relevant and sought after.
- Provided makeup application services, elevating customer satisfaction and boosting repeat business.
- Organized in-store promotional events to introduce new products, driving foot traffic and engagement.
- Negotiated with suppliers to secure promotional materials, enriching in-store experience.
- Increased sales of premium skincare products with targeted recommendations.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
Tanning Specialist/ Manager
Ultra Sun Technologies
06.2006 - 07.2009
- Provided personalized tanning consultations, educating clients on safe tanning practices and equipment usage.
- Maintained cleanliness and organization of tanning equipment and workstation, ensuring compliance with health standards.
- Assisted clients in selecting appropriate tanning products to enhance results and meet individual skin types.
- Monitored client sessions to ensure safety protocols were followed, leading to improved customer satisfaction.
- Developed knowledge of various tanning technologies, contributing to effective troubleshooting and maintenance procedures.
- Participated in training new staff on equipment use and customer service best practices, promoting a unified team approach.
- Enhanced customer satisfaction by providing personalized tanning consultations and recommendations based on individual needs.
- Conducted thorough assessments of clients'' skin types before recommending suitable tanning options tailored to their specific needs.
- Participated in ongoing training sessions to stay updated on industry trends and advancements in tanning technology for better client guidance.
- Ensured safety and comfort of clients through proper operation of tanning equipment and adherence to salon policies.
- Assisted in inventory management by tracking product usage and reordering supplies as needed to maintain optimal salon operations.
- Addressed customer concerns promptly with tact and professionalism, resolving issues efficiently to preserve client loyalty.
- Supported fellow team members during peak hours or staffing shortages as needed while maintaining high quality customer service standards.
- Maintained strict sanitation standards within the salon, ensuring all equipment was thoroughly cleaned and disinfected after each use for client safety.
- Exceeded monthly tanning product and membership sale quotas.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Education
Certificate III - Hairdressing
The Australian Academy of Hair And Beauty
South Melbourne 11.2012
Diploma - Children’s Services
Gowrie
Docklands12.2011
Certificate III - Children’s Services
Victoria University
Melton, VIC01.2009
VCE - Year 12 VCE
Williamstown High School
Williamstown, VIC11.2007
Skills
-cutting using sectioning, angles and dimensions
-styling (for all occasions)
- colour using all methods
-perming using various methods
- colour correction
-advanced techniques and styling
Timeline
Salon Owner/Operator
Hair by Courtney
09.2013 - Current
Hairstylist
Coco Honey
01.2013 - 07.2017
Room Leader
The Range Children’s Centre
01.2008 - 07.2013
Tanning Specialist/ Manager
Ultra Sun Technologies
06.2006 - 07.2009
Health and Beauty Advisor
Chemist Warehouse
07.2005 - 07.2010
Certificate III - Hairdressing
The Australian Academy of Hair And Beauty
Diploma - Children’s Services
Gowrie
Certificate III - Children’s Services
Victoria University
VCE - Year 12 VCE
Williamstown High School
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