COURTNEY WATKINS
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Experienced in the management and planning of events.
Overview
9
9
years of professional experience
Work History
Administration Officer
Defence Teaming Centre
04.2023 - Current
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared agendas and took notes at meetings to archive proceedings.
- Maintained personnel records and updated internal databases to support document management.
- Performed event coordination for larger parties and gatherings.
- Consulted with customers to determine objectives and requirements for events.
- Developed post-event reports to determine effectiveness of each event.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Evaluated and selected service providers and vendors according to customer requirements.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Monitored and controlled event expenditures to meet budgets.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Creation of pivot tables for data analysing.
- Organisation of meetings with members, stakeholders and SMEs.
- Assisting in areas around our Defence Industry Leadership Program.
- Scribing at Executive round table functions to deliver outcomes to Defence SA.
- Management of the companies asset register.
Collection and Retrieval Officer
State Records Of SA
04.2021 - 02.2023
- Facilitated access to the archival collection, as well as using a managerial system to order, pick and return archives.
- Used Objective Navigator system to access shared information.
- Initiated the research centre for public access.
- Administration support, including payment handling through EFTPOS, initiating bookings and digitalisation of records.
- Travelling between sites as required.
- Assisted with typing, data entry, and answering incoming calls as required.
- Assisted with record management system implementation and maintenance to streamline operations.
- Utilized document imaging software to index, store and retrieve records.
- Followed confidentially regulations to maintain privacy.
- Provided excellent customer care by responding to inquiries and requests for information.
Customer Service Officer
Office Of The Public Advocate
09.2021 - 12.2021
- Helped large volume of customers with mental incapacities every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Completed data entry to record call notes, suggestions and questions.
- Administration duties, including managing fleet cars, filing information, collection, and allocation of inbound mail.
- Direction of enquiries to appropriate information officers.
Administration Officer
SAPOL
06.2021 - 09.2021
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Provided customer service to members of the SA community, and other states.
- Notified SAPOL compliance in a timely manner when boarder rules were breached.
- Assisted the Sergeants in the training of new mobilisation employees.
- Reviewed applications for persons entering SA.
Administration Assistant
Veolia Environmental Services
09.2020 - 04.2021
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Experience using SAP, SAP R3 and S4 HANA.
- Extensive use of Microsoft and Google products.
- Arrangement of medical assessments for new and existing employees.
Personal Estates Officer
Public Trustee Of SA
01.2019 - 03.2020
- Confidential handling of correspondence and reports.
- Sorting and appropriate filing of mail and client documents.
- Front of house administration support.
Business Support Officer
South Australian Civil And Administrative Tribunal
12.2016 - 01.2019
- Maintained smooth back-office functions to promote efficient business operations.
- Supported special financial and business projects with administrative assistance.
- Provided basic IT support to office users of desktops, laptops and devices.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database for board members.
Community Access Officer -Housing and Civil Stream
South Australian Civil And Administrative Tribunal
08.2016 - 12.2016
- Monitored case progress for timely completion and compliance with applicable regulations.
- Offered support and direction to families and coordinated with tribunal system and other community agencies.
- Front of office functions including but not limited to, answering phones, greeting clients, completing online applications, answering general enquiries, consulting with staff, agents, and landlords.
- Assessing applications under the Residential Tenancies Act.
- Liaising with Consumer and Business Services regarding legal matters.
Community Access Officer -Community Stream
South Australian Civil And Administrative Tribunal
03.2016 - 08.2016
- Data entry, entity, and matter creation, editing and closure, scanning and attaching relevant documents ensuring accuracy.
- Assessing appeal applications made under the Mental Health Act.
- Discussing appeals, in a sensitive manner over the phone with clients, assisting them to connect to nurses and legal representatives.
- Organising legal representation for clients through the Legal Services Commission.
- Development of procedures relating to appeal processes.
Community Access Officer- Traineeship
South Australian Civil And Administrative Tribunal
03.2015 - 03.2016
- Front of office functions, assisting with phone queries and online applications, file management, scanning documents into online system (Felix).
- Member and Senior Community support, assisting with technical enquiries
Education
Certificate II - Kaurna Language
Tauondi College
Port Adelaide12.2023
Certificate III - Government Administration
Jobs4Youth SA
Adelaide03.2016
Certificate II - Sport And Recreation
TAFE SA
Regency Park, SA11.2014
Skills
- Effectively manages changing priorities while maintaining high work standards
- High-level written, and verbal communication skills, and a proven ability to communicate messages in a clear, concise manner
- Proficient in the use of the FELIX system, through knowledge of Basware, SAP S3 and S4 HANA
- Skilled in interpreting, understanding, and complying with legislation, regulations and polices
- Personal drive and integrity and discretion regarding sensitive matters
- Builds, and maintains rapport working with vulnerable individuals
- Handles confidential, and sensitive issues and information appropriately
- Ability to maintain professionalism and display resilience in challenging and high-pressure environments
- Customer Service Process Improvement
- Database Administration
- Event Planning and Management
Timeline
Administration Officer
Defence Teaming Centre
04.2023 - Current
Customer Service Officer
Office Of The Public Advocate
09.2021 - 12.2021
Administration Officer
SAPOL
06.2021 - 09.2021
Collection and Retrieval Officer
State Records Of SA
04.2021 - 02.2023
Administration Assistant
Veolia Environmental Services
09.2020 - 04.2021
Personal Estates Officer
Public Trustee Of SA
01.2019 - 03.2020
Business Support Officer
South Australian Civil And Administrative Tribunal
12.2016 - 01.2019
Community Access Officer -Housing and Civil Stream
South Australian Civil And Administrative Tribunal
08.2016 - 12.2016
Community Access Officer -Community Stream
South Australian Civil And Administrative Tribunal
03.2016 - 08.2016
Community Access Officer- Traineeship
South Australian Civil And Administrative Tribunal
03.2015 - 03.2016
Certificate II - Kaurna Language
Tauondi College
Certificate III - Government Administration
Jobs4Youth SA
Certificate II - Sport And Recreation
TAFE SA
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