Courtney Welch

In my capacity as the designated MRI Clerical Expert at Benson Radiology, my principal responsibility revolves around furnishing expert counsel on safety protocols and logistical considerations to medical practitioners and MRI technicians. My pivotal role significantly contributes to ensuring client safety and the seamless operational flow of daily MRI scanning activities. This involves meticulous oversight of booking procedures, adhering to best practices, and mitigating downtime for the magnet.

The demands of this position are underscored by the need for a keen attention to detail, encompassing safety research initiatives, rigorous auditing of client bookings with regard to company guidelines, and strict adherence to Medicare directives. The overarching goal is to uphold the highest standards in our operational practices, fostering a secure environment for both clients and staff while optimizing the efficiency of MRI scanning processes.

As a valued member of the clerical team, I am entrusted with the responsibility of delivering exceptional customer service to patients, referrers, and other stakeholders. My skill set includes proficient multitasking, effective task prioritisation, and meticulous attention to detail. I excel in managing intricate bookings, ensuring a seamless process from appointment scheduling to registration and invoicing while upholding a consistently high standard of patient care.

Additionally, I frequently undertake on-call centre shifts, efficiently handling a substantial volume of outbound phone calls. In this capacity, I engage with a diverse array of medical professionals, including Radiologists, nurses, and technical staff, to effectively triage bookings.

In my capacity as a Pharmacy Assistant, I was entrusted with the core responsibility of delivering exemplary customer service while providing invaluable assistance to both Dispensing Technicians and Pharmacists. My role encompassed the proficient management of a substantial volume of inbound and outbound prescriptions, thereby playing a pivotal role in ensuring the seamless operation of the dispensing area for the Pharmacist.

Operating within a dynamic and fast-paced environment, I demonstrated a high level of efficiency and agility to effectively handle the demands of the role. Additionally, my responsibilities extended to the management of SA Lotteries within the pharmacy, catering to a diverse clientele and overseeing transactions involving large jackpots for over 100 customers.