Courtney Welsh

In this position, I complete a large variety of admin and secretarial tasks to ensure the business runs smoothly. Starting as Control Room Operator in the Canberra office, taking calls, giving minor technical advise and assisting with client and bureau queries; I was shortly after given the role of Shift Supervisor. As a supervisor not only did I complete my daily expected tasks, I was also the main point of contact for any issues that arose on my shift including unhappy customers, issues with the software and databases as well as shift coverage and training of new staff members.

In early 2023, I was offered the opportunity to relocate to the Brisbane office and take on the role of Sales and Service Coordinator for the QLD and NSW area. In this role I work closely with internal and external people to help run multiple parts of the business. I attend and action emails; complete data entry; action client enquiries; arrange contracts for new and old clients; manage stock levels for both in and out of office (stationary, diaries, technician equipment etc.) assist in managing the technician and sales representatives calendars; liaise with clients and subcontractors; organise postal services of safety devices to vulnerable clients; approve invoices for accounts payable; and manage and take payments for clients.

Throughout my time at Security 1, I have worked closely with vulnerable clients who experience Domestic Violence; I take and action urgent calls possibly requiring police; ensure the hundreds of clients safety devices are activated and complete ll data entry for these clients.

In this position, I worked majority of my day working face to face with clients and their animals to ensure the clients left satisfied.

• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Established rapport with customers using active listening and interpersonal skills.
• Fielded customer questions to share information about products, availability, and pricing.
• Stocked merchandise, clearly labelling items, and arranging.

In this position I worked in multiple areas of the restaurant to ensure all services ran smoothly.

• Excelled in every store position and regularly backed up front-line staff.
• Tracked receipts, employee hours, and inventory movements.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Consistently exhibited calm demeanour during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Troubleshot equipment to reduce service calls and downtime.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.