Courtney West
Cairns,QLD
Summary
Enthusiastic, organised and dependable Jack of all trades. From my experience in many different fields of work, from being a professional squash player right through to working as an Automotive Mechanic, I am adaptable, hard working and able to be a part of any team. I have a vast range of experience in many working scenarios and look to maintain a positive outlook all work environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Mechanic
Wayne's Autofit
07.2016 - 04.2024
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Performed comprehensive brake system repairs and replacements.
- Carried out routine services, oil changes, and filter replacements.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Professional Squash Player
PSA World Tour
04.2008 - 04.2022
- Achieved success in regional tournaments through rigorous practice sessions and continuous skill development.
- Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
- Implemented detailed game plans, resulting in consistent wins against competitive opponents.
- Mentored younger players, offering guidance on technique, strategy, and sportsmanship principles.
- Maintained drive and determination to obtain personal and team objectives and goals.
- Achieved lifelong aspiration through proven work ethic, dedication and visualization.
- Attended all practices, meetings, and workouts on time.
- Managed time effectively while traveling for games, attending practice, and going to classes.
- Trained extensively and observed proper nutrition for weeks leading up to national-level fitness competitions.
- Competed in multiple state, regional and international competitions, achieving top results.
- Adapted quickly to changing game plans and strategies.
- Worked with coaches and trainers to understand and implement improvement strategies.
- Maintained professionalism when attending charity, sporting and media events as team representative.
Front of House Server
Baltzersens Cafe & Restaurant
09.2014 - 04.2016
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined the dining experience for guests through efficient table set-up and timely food delivery.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Managed reservations and seating arrangements, optimizing restaurant capacity and reducing wait times.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
- Developed rapport with regular customers by remembering preferences and providing personalized touches in service.
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Coordinated effectively with bartenders to ensure timely beverage service for seated patrons.
- Effectively communicated dietary restrictions or special requests from customers to kitchen staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Laundry and Dry Cleaning Assistant
Mayfair Dry Cleaners
07.2011 - 09.2013
- Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.
- Reduced garment damage rates by carefully inspecting items for stains or damages before processing.
- Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
- Streamlined the sorting process, ensuring accurate categorization of garments based on fabric type and cleaning requirements.
- Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
- Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
- Used hydraulic and steam devices to remove wrinkles from garments.
- Supported fellow staff members with delivery and pickup of customer orders.
Building Designer/Technician
Tonic Architecture
10.2010 - 05.2011
- Enhanced building functionality by incorporating sustainable design principles and materials.
- Optimized space utilization for improved occupant comfort and productivity through effective layout planning.
- Collaborated with multidisciplinary teams, ensuring seamless project execution from concept to completion.
- Streamlined permitting processes by maintaining strong relationships with local authorities and adhering to regulatory requirements.
- Delivered aesthetically appealing designs that met client expectations while adhering to budgetary constraints.
- Ensured structural integrity by coordinating closely with engineers in the development of detailed construction documents.
- Boosted client satisfaction rates through clear communication of progress updates and prompt resolution of any concerns or issues throughout projects'' lifecycle.
- Documented architectural planning and design of institutional and commercial structures.
- Attended team meetings to resolve technical and project issues and review project schedules.
- Researched materials to determine appropriate selection for projects.
- Conducted pre-planning studies for new construction and renovations to buildings and facilities that included specialized functions.
- Communicated with vendors and contractors to incorporate input into project designs.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Researched zoning laws and building codes to verify conformance with regulatory agencies.
- Completed comprehensive code compliance evaluations to scrutinize projects against established architectural criteria.
- Verified construction documentation to meet client requirements and vision.
- Filed construction permits to receive approval from local municipalities.
- Produced detailed drawings and specifications used by contractors and engineers to build projects.
- Designed acoustic properties of buildings by determining materials and construction techniques to reduce noise transmission and improve sound quality.
- Applied critical thinking and research to address complex issues.
- Maintained compliance with regulatory standards and safety requirements.
- Organized work to meet demanding production goals.
Building Designer/Technician
Burling Brown & Partners Architects
03.2005 - 10.2010
- Enhanced building functionality by incorporating sustainable design principles and materials.
- Optimized space utilization for improved occupant comfort and productivity through effective layout planning.
- Collaborated with multidisciplinary teams, ensuring seamless project execution from concept to completion.
- Streamlined permitting processes by maintaining strong relationships with local authorities and adhering to regulatory requirements.
- Improved accessibility within buildings by designing inclusive spaces compliant with ADA guidelines.
- Conducted thorough site analyses for informed decision-making on optimal building orientation, positioning, and impact on surrounding context.
- Incorporated client feedback into iterative design process, fostering positive relationships and repeat business opportunities.
- Boosted client satisfaction rates through clear communication of progress updates and prompt resolution of any concerns or issues throughout projects'' lifecycle.
- Documented architectural planning and design of institutional and commercial structures.
- Reviewed engineering shop drawings to determine final design parameters.
- Attended team meetings to resolve technical and project issues and review project schedules.
- Researched materials to determine appropriate selection for projects.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Completed comprehensive code compliance evaluations to scrutinize projects against established architectural criteria.
- Verified construction documentation to meet client requirements and vision.
- Assessed building site suitability based on topography, zoning and access to utilities.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Maintained quality assurance and customer satisfaction objectives.
- Maintained compliance with regulatory standards and safety requirements.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Supported design tasks with 3D modeling and drawings of facilities, infrastructure and systems.
Casual Retail Employee
Crazy Clark's Discount Store
03.2003 - 03.2005
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Improved store sales through effective product merchandising and display arrangements.
- Assisted customers in making informed purchasing decisions by offering knowledgeable advice on products.
- Contributed to inventory management, ensuring optimal stock levels and accurate record keeping.
- Processed transactions accurately and efficiently, maintaining cash register accuracy and integrity.
- Participated in staff training programs to enhance product knowledge and improve customer service skills.
- Maintained a clean, safe, and organized store environment for the comfort of customers and employees alike.
- Handled returns professionally, adhering to company policies while maintaining positive customer relationships.
- Conducted price checks for fellow team members ensuring accuracy across all departments.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
Education
High School Diploma -
Marymount College
Burleigh Waters, QLDDiploma - Building Design
TAFE Queensland
Ashmore, QLDCertificate III - Automotive Mechanics
Work Skills Apprenticeship
10.2023
Skills
- Hand and power tools
- Inventory Management
- Mechanical Systems
- Vehicle inspections
- Strong Work Ethic
- Sportsmanship
- Self-discipline
- Hand-Eye Coordination
- Guest Relations
- Flexibility
- Social Perceptiveness
- Cleanliness
Certification
- Certified Automotive Mechanic (Light Vehicle)
- Diploma of Building Design
Affiliations
- Gold Coast Sport fishing Club
- Gold Coast Crossfit
Fishing, Crossfit, Hiking
I am addicted to fishing and if I have a day off with permitting weather this is my very first choice in activities!! After having a career in sport it is a huge priority of mine to keep in shape and look after my body, I find that crossfit ticks all the boxes for me. I also love the outdoors and I jump on any chance I get to explore a new mountain or find a mysterious waterfall.
Timeline
Mechanic
Wayne's Autofit
07.2016 - 04.2024
Front of House Server
Baltzersens Cafe & Restaurant
09.2014 - 04.2016
Laundry and Dry Cleaning Assistant
Mayfair Dry Cleaners
07.2011 - 09.2013
Building Designer/Technician
Tonic Architecture
10.2010 - 05.2011
Professional Squash Player
PSA World Tour
04.2008 - 04.2022
Building Designer/Technician
Burling Brown & Partners Architects
03.2005 - 10.2010
Casual Retail Employee
Crazy Clark's Discount Store
03.2003 - 03.2005
High School Diploma -
Marymount College
Diploma - Building Design
TAFE Queensland
Certificate III - Automotive Mechanics
Work Skills Apprenticeship
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