Courtney Whittle
Unit 2/6 Trelawney Street,NSW
Summary
Passionate real estate professional with a proven track record at Bird & Howes Ltd, excelling in client relations, varied administrative support and property management. Recognized for enhancing team productivity and delivering clear, concise reports whilst assisting senior surveyors. Advanced MS-Office proficiency contributing to successful project outcomes and client satisfaction.
Overview
9
9
years of professional experience
Work History
Real Estate Surveyor
Bird & Howes Ltd
Leicestershire
10.2023 - 11.2024
- Developed strong relationships with clients through telephone communication and a professional in office approach.
- Setting up professional meetings.
- Varied administrative support to the management team & dealing with enquiries.
- Improved client satisfaction by providing clear and concise reports on property boundaries and potential issues.
- Led training sessions for junior surveyors, enhancing team skills and improving overall project performance.
- Enhanced team productivity by developing an encouraging workspace.
Assistant Quantity Surveyor
Glencar Construction
Birmingham, UK
11.2021 - 10.2023
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Participated in & set up staff meetings to discuss innovative strategies to improve services.
- Provided valuable input during design meetings where discussions centered around cost implications.
- Established strong working relationships with suppliers, negotiating competitive pricing on materials while maintaining quality standards.
- Used CAD to prepare contracts, budgets, and bills of quantities.
Bartender/Wait Staff Member
The Tiltyard
Kenilworth
10.2017 - 12.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Real Estate Agent
Wainwright Estates
Waterlooville, Hampshire
08.2021 - 11.2021
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Assisted management team with staff training and development.
- Inspected asset lists to determine omitted, deleted or new properties.
- Estimated values using approved formulas and outlined calculations.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Bartender
Brewhouse and Kitchen
Nottingham
06.2021 - 11.2021
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Waitress
Time for Tea
Kenilworth
06.2015 - 10.2017
- Developed strong relationships with clients through telephone communication and a professional in office approach.
- Setting up professional meetings.
- Varied administrative support to the management team & dealing with enquiries.
- Improved client satisfaction by providing clear and concise reports on property boundaries and potential issues.
- Led training sessions for junior surveyors, enhancing team skills and improving overall project performance.
- Enhanced team productivity by developing an encouraging workspace.
Education
Bachelor of Science - Property Finance
Nottingham Trent University
Nottingham07-2021
A-Levels & GCSE's -
Kenilworth School & Sixth Form
Kenilworth07-2018
Skills
- Confident and well presented
- Advanced customer service
- Excellent organisation skills
- Integrity and Honesty
- Work well under pressure & great teamwork
- Detail orientated
- Problem-solving
- Time management
- Advanced MS-Office: Excel, word, teams
- Fast-paced environment working
Timeline
Real Estate Surveyor
Bird & Howes Ltd
10.2023 - 11.2024
Assistant Quantity Surveyor
Glencar Construction
11.2021 - 10.2023
Real Estate Agent
Wainwright Estates
08.2021 - 11.2021
Bartender
Brewhouse and Kitchen
06.2021 - 11.2021
Bartender/Wait Staff Member
The Tiltyard
10.2017 - 12.2021
Waitress
Time for Tea
06.2015 - 10.2017
Bachelor of Science - Property Finance
Nottingham Trent University
A-Levels & GCSE's -
Kenilworth School & Sixth Form