Courtney Whitton
Watsons Creek
Summary
Dynamic professional with extensive experience in customer service and inventory management in a variety of locations. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining a well-organized store environment and training team members to uphold high standards of service and operational efficiency.
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
8
8
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Retail Worker
Baby Buzz Tamworth
Tamworth
11.2024 - 11.2025
- Assisted customers in selecting baby products and answering inquiries.
- Organized merchandise on shelves to ensure easy accessibility for shoppers.
- Operated point-of-sale system for processing customer transactions efficiently.
- Maintained cleanliness and organization of the store environment daily.
- Collaborated with team members to restock shelves and manage inventory levels.
- Provided product demonstrations to educate customers on features and benefits.
- Handled returns and exchanges, ensuring a smooth customer experience.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Greeted customers, identified their needs and provided assistance with product selection.
Cook
RFBI age care
Kootingle
11.2023 - 09.2024
- Prepared nutritious meals following dietary guidelines for elderly residents.
- Maintained kitchen hygiene and safety standards during food preparation and storage.
- Collaborated with dietary staff to ensure resident satisfaction with meal options.
- Operated kitchen equipment safely and efficiently for food preparation tasks.
- Served meals promptly while ensuring proper portion sizes and presentation.
- Monitored food inventory levels and reported shortages to management.
- Trained new kitchen staff on sanitation protocols and cooking techniques.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Receptionist Administrator
Reflections Holiday Parks
Lake Keepit
12.2021 - 03.2023
- Greeted guests and managed front desk operations efficiently.
- Answered phone calls and handled inquiries professionally.
- Scheduled appointments and coordinated bookings for guests.
- Maintained cleanliness and organization of reception area regularly.
- Assisted with administrative tasks, including filing and data entry.
- Managed correspondence, including emails and mail distribution promptly.
- Collaborated with team members to ensure smooth daily operations.
- Provided support to other staff as needed during busy periods.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Obtained and processed payments from clients for products and services.
- Created spreadsheets to track customer information such as contact details and preferences.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Adhered to company policies regarding confidentiality of sensitive information.
- Scheduled maintenance visits for office equipment such as computers or printers.
Farm Hand
Biada Poultry
Tamworth
02.2020 - 03.2021
- Assisted with daily feeding and watering of poultry to maintain health standards.
- Monitored bird behavior to identify signs of illness or distress promptly.
- Maintained cleanliness in coops and surrounding areas to ensure optimal hygiene.
- Operated farm equipment for egg collection and transportation tasks efficiently.
- Collaborated with team members to implement biosecurity measures on the farm.
- Conducted inspections of feed storage areas to prevent spoilage and contamination.
- Supported record-keeping of flock growth and health trends for management review.
- Performed general maintenance tasks around the farm, including repairing fences and buildings.
- Cleaned out barns, stalls, pens, and other animal enclosures on a regular basis.
Delivery Driver
Dominos
Tamworth
08.2018 - 11.2020
- Delivered packages efficiently across designated routes.
- Managed delivery schedules to ensure timely arrivals.
- Communicated with customers to confirm delivery details.
- Inspected vehicles for safety and compliance before shifts.
- Adapted to changing routes and priorities as needed.
- Collaborated with dispatch teams to streamline operations.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Lead Sandwich Maker
Subway
Gunnedah
11.2017 - 07.2020
- Trained new staff on sandwich preparation techniques and safety protocols.
- Managed inventory levels and ensured timely supply of ingredients.
- Oversaw daily sandwich production to maintain quality standards.
- Developed new sandwich recipes based on customer feedback and trends.
- Ensured compliance with health regulations and food safety standards consistently.
- Assisted in scheduling staff shifts to meet operational needs effectively.
- Resolved customer complaints in a professional manner.
Education
3 - Automotive Engineering
Tafe
Gunnedah, Nsw 02.2016 - 09.2019
Gunnedah High
GunnedahSkills
- Customer service
- Point-of-sale operation
- Inventory management
- Merchandising
- Problem solving
- Time management
- Verbal communication
- Administrative support
- Display maintenance
- Loss prevention awareness
- Patience and empathy
- Conflict resolution
- Effective communication
- Organizational skills
- Critical thinking
- Adaptability
- Transcribing orders
Certification
- Open Class Car and Rider Licence
Timeline
Retail Worker
Baby Buzz Tamworth
11.2024 - 11.2025
Cook
RFBI age care
11.2023 - 09.2024
Receptionist Administrator
Reflections Holiday Parks
12.2021 - 03.2023
Farm Hand
Biada Poultry
02.2020 - 03.2021
Delivery Driver
Dominos
08.2018 - 11.2020
Lead Sandwich Maker
Subway
11.2017 - 07.2020
3 - Automotive Engineering
Tafe
02.2016 - 09.2019
Gunnedah High