Courtney Wilson

Verifying identity documents, processing passport applications and many other personal documents as well as providing assistance to applicants ensuring confidentiality at all times. Showing great attention to detail with the ability to work efficiently in a fast paced environment.

Responsible for welcoming and assisting Asylum seekers while creating a friendly and professional atmosphere, greeting individuals, providing information, answering questions, and ensuring everyone feels comfortable and valued.

This role included providing financial support to individuals and families who are eligible. As well as helping supplement income, especially for those on lower incomes or with children. In addition to this I was responsible for renewing Tax credits and helping customers with overpayments. For this role I have received training on the following Kallidus - Tax credits Renewals, Tax Credits Security, TC-Overpayments & Data Protection.

Asissiting with administrative tasks such as filing documents, organizing records, scheduling appointments, and handling correspondence. Playing a big role in maintaining office efficiency and supporting team productivity. I also had training in various elements of the professional environment including: First Aid Training; Computer and Systems Training; Legal Aid Training; Cyber Training; and Data Protection and Confidentiality Training.