Courtney Winch
North Beach,WA
Summary
Outgoing and friendly team player with great people skills and experience in working within various professional environments. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, craft beer and wine.
Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Coffee Specialist
Little Rebel Coffee Roastery
04.2022 - 02.2024
- Expertise in producing high quality coffee's and coffee art.
- Enhanced customer experience by providing personalized coffee recommendations based on individual preferences and needs.
- Increased store revenue through upselling of products and promoting seasonal offerings.
- Assisted in maintaining a clean and organized workspace, contributing to efficient operations.
- Educated customers on various brewing methods and equipment, helping them make informed decisions on their purchases.
- Developed strong relationships with regular patrons, fostering a loyal customer base.
Senior Hostess
Hotel Sorrento
10.2020 - 04.2022
- Expertise is managing and altering booking systems (Open Table/ NowBookit.
- Handled high-pressure situations with grace and professionalism, maintaining composure during unexpected challenges or issues that arose within the dining room.
- Enhanced guest experience by providing personalized and efficient seating arrangements.
- Managed a team of host staff, consistently achieving high levels of performance and customer service.
- Collaborated with management to develop strategies for improving overall restaurant efficiency and guest experience.
- Constantly communicated with kitchen staff about reservation numbers, ensuring adequate preparation for anticipated guest counts.
- Coordinated large parties and events, ensuring seamless execution from start to finish.
- Conducted pre-service meetings with front-of-house staff to communicate any changes or updates regarding menu items or promotions.
Wait Staff Member
The Sandbar Restaurant
12.2019 - 03.2020
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
Food and Beverage Attendant
St Andrew's Beach Brewery
01.2019 - 11.2019
- Enhanced customer satisfaction by providing exceptional product knowledge and personalized recommendations for craft beer selections.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Managed large groups and executed run-sheets working with team members and kitchen staff.
Food and Beverage Attendant
Peninsula Hot Springs
05.2016 - 07.2018
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Assisted guest with any queries or needs to optimise their experience,
Education
Bachelor of Arts - Creative And Professional Writing
Curtin University
Perth, WA08.2027
High School Diploma -
Padua College
Mornington, VIC11.2015
Skills
- Barista Training
- Latte artistry
- Cleanliness standards
- Espresso preparation
- POS Systems
- Coffee expertise
- Exceptional communication
- Restaurant software proficiency
Timeline
Coffee Specialist
Little Rebel Coffee Roastery
04.2022 - 02.2024
Senior Hostess
Hotel Sorrento
10.2020 - 04.2022
Wait Staff Member
The Sandbar Restaurant
12.2019 - 03.2020
Food and Beverage Attendant
St Andrew's Beach Brewery
01.2019 - 11.2019
Food and Beverage Attendant
Peninsula Hot Springs
05.2016 - 07.2018
Bachelor of Arts - Creative And Professional Writing
Curtin University
High School Diploma -
Padua College
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