Courtney Worthington
Redcliffe,QLD
Summary
Seasoned swim coach offering 10 years experience in aquatic education leadership positions, seeking a career change. Focused on building and enhancing relationships, meeting service needs and maintaining smooth administration of all department operations. Good planner, problem-solver and analytical leader with strong attention to detail and sound judgment passionate about continuous improvement. Decisive, practical and strategic in leading operations and teams. Desire for growth-oriented position in dynamic, vibrant & energetic environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Swim Instructor/Supervisor
Aquatic Achievers
07.2013 - Current
- Tracked student progress, frequently checking in with struggling students identifying root causes of problems and offering potential solutions.
- Observed and adopted new techniques from skilled instructors and industry professionals.
- Improved student performance by defining clear goals and communicating performance metrics.
- Evaluated and revised lesson plans and course content to achieve student-centred learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tested students to assess progress and adapted lesson plans in alignment with performance.
- Optimized learning plans based on student performance and customer feedback.
- Reviewed class and student records to identify improvement opportunities.
- Communicated student progress to parents and guardians for collaborative approach to desired goals.
- Handled customer inquiries, suggestions and concerns courteously and professionally.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product/service updates and changes.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers and staff through positive attitude and attentive response.
- Developed and conducted staff training sessions and mentored team members to promote productivity, accuracy, and commitment to friendly yet effective service.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained clean, safe work area in accordance with regulatory and organisational guidelines.
Cafe Worker
Black Lime Cafe
06.2012 - 12.2012
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
- Welcomed customers and provided quick and attentive service.
Customer Service Assistant/Cafe Barista
McDonald's
02.2009 - 06.2012
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Upsold additional products and services to customers, increasing revenue.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Certificate III - Individual Support
Skills Generation
2024
Skills
- Positive Student Engagement
- Behaviour Modification
- Progress Evaluation
- Online Systems
- Team Teaching and Collaboration
- Adaptable and Flexible
- Staff Training
- Customer Experience
- Dependable and Responsible
- Excellent Communication
- Training and Development
- Problem-Solving
About Me
I’m 31 years old and Mum to very high energy ADHD 7 year old twin boys. They keep me busy but when I’m not playing mum, I love to spend my time at the beach or anywhere near water, lost in a captivating book, out 4WDing or camping & surrounded by nature, enjoying live music, and occasionally cooking or baking. I like to see myself as outgoing and fun-loving but with a real appreciation for the quieter, simple way of life too.
Certification
AUSTSWIM - Teacher of Swimming and Water Safety.
AUSTSWIM - Infant and Toddler Teacher.
Current Blue Card.
Current First Aid Certificate.
Current CPR Certificate.
Current Yellow Card (Volunteer).
Safeguarding Children Accreditation.
Covid-19 Infection Control.
Availability
- Monday: Unavailable.
- Tuesday: Afternoon & Overnight.
- Wednesday: Full Availability.
- Thursday: Afternoon.
- Friday: Unavailable.
- Saturday & Sunday: Full Availability (every 2nd weekend).
References
- Katrina Wilkinson ~ 0404 658 499 ~ katrina_wilkinson87@live.com
- Kirsty Merchant ~ 0418 187 084 ~ kirsty.merchant@arethusa.qld.edu.au
- Abbie Atkinson ~ 0416 316 079 ~ abbie.atkinson@pt.qld.gov.au
Timeline
Swim Instructor/Supervisor
Aquatic Achievers
07.2013 - Current
Cafe Worker
Black Lime Cafe
06.2012 - 12.2012
Customer Service Assistant/Cafe Barista
McDonald's
02.2009 - 06.2012
Certificate III - Individual Support
Skills Generation
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