Courtney Wright
Sydney,NSW
Summary
Dedicated administrative professional skilled in managing clinic operations and healthcare knowledge. Known for attention to detail, effective communication, and seamless coordination of patient care across multiple locations.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Reception
I-MED Radiology
Central Coast, NSW
08.2022 - Current
- Scheduled patient appointments and managed daily clinic calendar.
- Managed opening and closing of clinic.
- Travelled across four clinics, ensuring consistent operations and patient care.
- Coordinated communication between radiologists and referring physicians.
- Handled incoming calls, addressing inquiries about services, procedures, reports and appointments.
- Processed medical records requests and maintained accurate filing systems.
- Trained new staff on reception protocols and office systems effectively.
- Responded to billing issues including Medicare inquiries, DVA patients and insurance issues.
- Served as liaison between physicians' offices, hospital departments, vendors, and other external entities.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Retail Assistant
Kmart
Woy Woy, NSW
11.2020 - 10.2022
- Assisted customers with product selection and inquiries.
- Maintained clean and organized store displays.
- Processed transactions accurately and efficiently at the cash register.
- Collaborated with team members to enhance customer experience.
- Handled customer complaints with professionalism and empathy.
- Trained new staff on store policies and procedures.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Managed cash register operations using POS system and processed sales and returns.
Receptionist/Administrative Assistant
Ray White
Umina Beach, NSW
01.2019 - 02.2022
- Managed multi-line phone system to direct calls efficiently.
- Greeted clients and visitors with professionalism and warmth.
- Scheduled appointments for real estate agents and clients.
- Maintained organized filing system for client documents and records.
- Assisted with property listings and promotional materials preparation.
- Coordinated open house events and client showings seamlessly.
- Provided information about properties and market trends to clients.
- Updated listings on various online sites used by the company's agents.
- Ensured compliance with local laws when dealing with clientele issues.
- Processed payments from clients, ensuring that all financial transactions were accurate and up-to-date.
Restaurant Waiter
Yusu Japanese
Ettalong Beach, NSW
09.2017 - 01.2020
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in menu item selections and explained ingredients to patrons.
- Maintained cleanliness and organization of dining area and tables.
- Handled customer inquiries and resolved issues promptly and professionally.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
Education
Open Foundation
University of Newcastle
Newcastle, New South Wales, NSW11-2022
High School Diploma -
St Josephs Catholic College
East Gosford01-2019
Bachelor of Nursing
University of Newcastle
Newcastle, New South Wales, NSWSkills
- Scheduling appointments
- Customer management
- Medical records processing
- Clinic operations
- Staff training
- Multi-line phone operation
- Billing issue resolution
- Attention to detail
- Team collaboration
- Critical thinking
Certification
Mental Health First Aid Certificate
Affiliations
Run a successful book club based on the Central Coast
References
References available upon request.
Timeline
Reception
I-MED Radiology
08.2022 - Current
Retail Assistant
Kmart
11.2020 - 10.2022
Receptionist/Administrative Assistant
Ray White
01.2019 - 02.2022
Restaurant Waiter
Yusu Japanese
09.2017 - 01.2020
Open Foundation
University of Newcastle
High School Diploma -
St Josephs Catholic College
Bachelor of Nursing
University of Newcastle