Courtney Leigh Houston
Perth,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Specialist File Handler
TLB Medicals
04.2023 - 03.2024
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Founded and built relationships with medical and legal professionals.
- Handled sensitive confidential information with discretion.
- Enhanced client relationships through timely communication and accurate case updates.
- Reduced errors in medical documents and reports by closely proofreading and editing drafts before submission.
- Kept up-to-date on case progress by frequently reviewing my files and setting myself tasks and reminders.
- Answered telephone and coordinated meetings and conferences.
- Called patients to confirm scheduled appointments day in advance and addressed any questions or concerns.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Student Dental Nurse
MyDentist
01.2022 - 04.2023
- Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
- Maintained detailed patient records accurately, ensuring data privacy regulations compliance.
- Improved infection control standards by meticulously sterilizing instruments and maintaining a clean workspace.
- Assisted dentist in charting patient dental anatomy to enable delivery of dental treatment.
- Assisted dentists in improving treatment efficiency by preparing necessary instruments and materials before appointments.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Contributed to a positive patient experience with effective communication, empathy, and professionalism.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Improved and developed knowledge through continuing education courses online both at the practice and in my own time.
Customer Service Advisor/Step Up ATL
Pretty Little Thing
01.2020 - 01.2022
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner -Meeting both personal and company set KPIs and targets.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Continuously sought opportunities for personal development through ongoing training programs.
- Conducted training and mentoring for both my own team members and other teams, to promote productivity and commitment to friendly service.
- Conducted regular training sessions for new hires, facilitating their integration into the team.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by monitoring different platforms and allocating staff where needed.
Trainee Business Development Executive
Fennel UK
01.2019 - 03.2020
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Enhanced brand visibility by attending industry events and networking with potential partners.
- Conducted market research, identifying new business opportunities and potential clients.
- Increased brand awareness through social media campaigns and content creation.
Floor Manager
McDonalds
01.2017 - 01.2019
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Collaborated with the kitchen staff to ensure timely delivery during peak periods.
- Maintained high food safety standards through regular inspections and strict adherence to sanitation guidelines.
- Managed inventory levels to minimize waste while maintaining adequate stock for daily operations.
- Developed detailed floor plans for optimal staff placement, resulting in improved guest experience.
- Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.
- Motivated staff to perform at peak efficiency and quality.
Crew Member
McDonalds
01.2016 - 01.2017
- Worked front counter, drive-thru and other areas.
- Took orders and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Performed serving, cleaning and stocking to high standards.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Blessed Trinity RC College
Burnley College
Skills
- Customer Relations
- Quality Assurance
- Quality Assessment
- Resource Allocation
- Teamwork and Collaboration
- Self Motivation
- Time Management
- Attention to Detail
Certification
Driving: Category B
Age
23
References
References are available on request.
Timeline
Specialist File Handler
TLB Medicals
04.2023 - 03.2024
Student Dental Nurse
MyDentist
01.2022 - 04.2023
Customer Service Advisor/Step Up ATL
Pretty Little Thing
01.2020 - 01.2022
Trainee Business Development Executive
Fennel UK
01.2019 - 03.2020
Floor Manager
McDonalds
01.2017 - 01.2019
Crew Member
McDonalds
01.2016 - 01.2017
Blessed Trinity RC College
Burnley College
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