Summary
Overview
Work History
Education
Skills
Timeline
Generic
Courtney Rae Reynolds

Courtney Rae Reynolds

Bundaberg,QLD

Summary

Experience NDIS Support, Adminstration and Coordinator who excels at relationship building. Knowledgeable in providing friendly, thorough customer service to clients, families and fellow professionals. Skilled at problem solving and conflict resolution and able to help encourgae teamwork. Able to network with public organisation and businesses to create successful partnerships. Adept at handling confidential and/or sensitive information.

Overview

6
6
years of professional experience

Work History

Teacher's Assistant

Glenden State School
Glenden, QLD
06.2022 - Current
  • Provided individualized assistance to students with special needs in the classroom.
  • Facilitated small group instruction and activities for students of varying abilities.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Coordinated daily tasks between teachers and other staff members.
  • Maintained accurate records of student attendance, grades, and behavior reports.
  • Greeted parents at school events to provide information about curriculum and activities.
  • Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
  • Collaborated with colleagues to develop instructional plans that meet individual student needs.
  • Supervised students during lunchtime, field trips, assemblies, and other activities.
  • Observed student performance in order to assess progress towards academic goals.
  • Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
  • Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
  • Led after-school programs focused on developing skills in areas like art, music, science, reading comprehension.
  • Created visual aids such as bulletin boards or displays to enhance the learning environment.
  • Monitored computer labs to ensure proper use of resources according to school guidelines.
  • Provided feedback on completed assignments or tests related to specific subject matter.
  • Enforced rules regarding student conduct while promoting respect for diversity among classmates.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Distributed textbooks, workbooks, papers and pencils to students.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Laminated teaching materials to increase durability under repeated use.

NDIS Administration/ NDIS Support Coordinator

IMPACT Community Services Limited
Bundaberg, QLD
04.2019 - 01.2022
  • Provide effective and efficient administrative support
  • Deliver effective, efficient and professional written and verbal communications, emails, messages and general correspondence
  • Maintain stationery and supplies
  • Coordinating and support events, including excursions and monthly outings, booking of meeting rooms, booking fleet cars
  • Archiving documents, cleaning, organising move of equipment and resources
  • Managing base rosters within our Supportability as well as ongoing-, long- and short-term rosters
  • Reallocating shifts, managing planned and unplanned leave and exceptions
  • Communicating updates and informing staff of shift allocations & replacements
  • Ensuring staff are working/rostered within EA and payroll reporting is ready for pay sign off
  • Coordinating Staff Training
  • Comply with privacy and confidentiality principles in all work practises
  • Address enquiries efficiently and effectively providing accurate information.
  • Maintained accurate records of client interactions and services provided.
  • Managed caseloads consisting of up to 20-25 individuals at any given time.
  • Created individualized service plans that addressed each client's unique needs and goals.
  • Served as a liaison between families, caregivers and internal, external service providers.
  • Ensured compliance with all applicable federal, state, local laws and regulations governing human services delivery systems.
  • Updated case notes on a daily basis using an electronic database system.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Referred involved parties to needed community resources.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Liaise with plan manager to establish the appropriate claim categories and attribute the correct funds.
  • Effective networking internally and externally
  • Determine the budget for each support type and advise any relevant plan manager of break down of funds.
  • Negotiate services to be provided and their prices

NDIS Disability Support Worker

IMPACT Community Services Limited
Bundaberg, 4670
04.2018 - 07.2021
  • Enhance opportunities for people to participate in community activities
  • Assist participants to develop and maintain life/skills and/or pre-vocational skill sets as identified in their NDIS plan
  • Encourage social and communication skills for participants through recreation and leisure activities
  • Working in partnership with Compliance Coordinator, NDIS Manager, WHS Office to implement new process, policies and procedures that support team development
  • Provide day support for person with a disability focusing on the persons goals promoting the development of vocational skills sets to empower clients to grow and maintain independence using a client centred practise in individual and group settings.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Developed strategies to help individuals cope with their disability.
  • Encouraged independence by teaching skills needed for everyday life.
  • Transported clients to appointments, social events, and other activities as needed.
  • Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
  • Maintained records of services provided, client progress, and goals achieved.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Participated in team meetings with supervisors, doctors, nurses, therapists.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Transported clients to and from medical and mental health appointments with assigned vehicle.

Security

  • Direct traffic, and manage traffic flow
  • Road widening
  • Mark out measurements for civil machinery & other road works
  • Civil or road construction experience highly desirable.

Education

NDIS Explained training -

01.2021

NDIS Access and psychosocial disability for clinicians training -

01.2021

Support Coordination in the NDIS training -

01.2021

Service agreements in the NDIS training -

01.2021

NDIS plan review training -

01.2021

Psychosocial recovery coaching training -

01.2021

Recovery and the NDIS training -

01.2021

NDIS access and psychosocial disability training -

01.2021

Preparing for NDIS Planning meetings training -

01.2021

Understanding NDIS plans training -

01.2021

NDIS plan activation training -

01.2021

WHODAS 2.0 training -

01.2021

Recovery Principles training -

01.2021

Human rights training -

01.2021

Cultural Integrity training -

01.2020

Abuse and Neglect -

01.2020

Queensland Privacy act training -

01.2020

Covid 19 Infection training -

01.2020

Disability III Certification -

01.2018

Blue/Yellow card - Kept up to date -

01.2018

FNQ Traffic control -

Skills

  • Strong current industry experience in the transition and ongoing changes of NDIS
  • Ability to grow and maintain relationships with the existing customer base, Government funding sources and other specialist services
  • High level of negotiation, consultative and interpersonal communication skills
  • High level of knowledge and skills and the ability to think outside the box
  • Confident in my ability to ensure services are efficient in meeting the needs of participants the organisation and compliance requirements
  • Strong commitment to achieving positive outcomes for clients, team members, internal and external stakeholders, and Government funding sources
  • Proficient in the following Microsoft Office Products Microsoft Word, Excel, PowerPoint, Outlook, TEAMS
  • Proficient use of SupportAbility Disability Client Management System
  • Field Trip Monitoring
  • Attendance Monitoring
  • Classroom Management
  • Progress Reporting
  • Lunch Supervision
  • Group and Individual Instruction
  • Classroom Supervision
  • Classroom Restocking
  • Safety Guidelines
  • Behavior Modeling
  • Classroom Support

Timeline

Teacher's Assistant

Glenden State School
06.2022 - Current

NDIS Administration/ NDIS Support Coordinator

IMPACT Community Services Limited
04.2019 - 01.2022

NDIS Disability Support Worker

IMPACT Community Services Limited
04.2018 - 07.2021

Security

NDIS Explained training -

NDIS Access and psychosocial disability for clinicians training -

Support Coordination in the NDIS training -

Service agreements in the NDIS training -

NDIS plan review training -

Psychosocial recovery coaching training -

Recovery and the NDIS training -

NDIS access and psychosocial disability training -

Preparing for NDIS Planning meetings training -

Understanding NDIS plans training -

NDIS plan activation training -

WHODAS 2.0 training -

Recovery Principles training -

Human rights training -

Cultural Integrity training -

Abuse and Neglect -

Queensland Privacy act training -

Covid 19 Infection training -

Disability III Certification -

Blue/Yellow card - Kept up to date -

FNQ Traffic control -

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Courtney Rae Reynolds