Summary
Overview
Work History
Education
Skills
Personal Information
References
Hobbies and Interests
Timeline
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Harshith Kantipudi

Melbourne,Australia

Summary

Highly motivated IT professional with a strong foundation in network and communications management, seeking to leverage my technical expertise and customer service experience in a challenging IT role. Committed to utilizing my skills in problem-solving, system optimization, and user support to drive technological innovation and improve operational efficiency. Eager to contribute to a dynamic IT team, staying at the forefront of emerging technologies while delivering exceptional results and fostering positive client relationships.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Origin Energy
08.2023 - Current
  • Efficiently manage a high volume of customer inquiries across multiple channels, including phone, email, and chat platforms
  • Utilize advanced CRM software to accurately document customer interactions and swiftly resolve account-related issues and concerns
  • Collaborate with cross-functional teams to address complex technical problems, ensuring timely and satisfactory resolutions for customers
  • Proactively identify opportunities to upsell and cross-sell energy products and services, contributing to company revenue growth
  • Maintain an up-to-date knowledge base of energy industry regulations and company policies to provide accurate information to customers
  • Participate in continuous improvement initiatives, suggesting and implementing process enhancements that boost team productivity and customer satisfaction

Customer Service Consultant

Probe Group
10.2021 - 02.2022
  • Expertly resolved complex customer inquiries, consistently maintaining high satisfaction rates in a fast-paced technical support environment
  • Implemented innovative troubleshooting techniques, reducing average resolution time by 15% and improving overall service efficiency
  • Collaborated with cross-functional teams to identify and address recurring technical issues, contributing to a 20% reduction in repeat calls
  • Utilized advanced CRM software to meticulously document customer interactions and technical solutions, enhancing knowledge sharing across the support team
  • Participated in continuous improvement initiatives, proposing and implementing process enhancements that streamlined ticket management procedures
  • Conducted in-depth analysis of customer feedback, providing valuable insights to product development teams for future software updates

Delivery Courier

Yello Courier Pvt Ltd
02.2020 - 09.2021
  • Optimized delivery routes using advanced GPS technology, significantly improving on-time delivery rates and fuel efficiency
  • Developed and implemented a new system for organizing packages, reducing sorting time by 25% and minimizing delivery errors
  • Collaborated with the IT department to beta test a new mobile delivery app, providing critical feedback for user interface improvements
  • Maintained an impeccable safety record while operating company vehicles, adhering strictly to all transportation regulations and company policies
  • Initiated a customer feedback program, resulting in valuable insights that led to service improvements and increased customer retention
  • Mentored new couriers on efficient delivery techniques and customer service best practices, enhancing overall team performance

Education

Master of Information Technology and Systems -

Victoria Institute of Technology
Melbourne, Victoria
07.2021

Bachelor of Information Technology -

B V Raju Institute of Technology
Hyderabad
01.2018

Skills

  • Network Administration
  • System Security
  • Cloud Computing (AWS, Azure)
  • Database Management (SQL, Oracle)
  • Programming (Python, Java)
  • IT Infrastructure
  • Troubleshooting
  • Data Analysis
  • Software Development
  • CRM Systems
  • Problem-solving
  • Communication
  • Team Collaboration
  • Project Management
  • Leadership
  • Conflict Resolution
  • Attention to Detail
  • Stress Management
  • Call center experience
  • Microsoft Excel
  • Customer satisfaction measurement
  • Scheduling
  • Follow-up skills
  • Documentation
  • Microsoft PowerPoint
  • Live and support
  • Software CRM system proficiency

Personal Information

  • Date of Birth: 12/10/96
  • Gender: Male
  • Nationality: Indian

References

Available on request

Hobbies and Interests

  • Sports
  • Watch movies

Timeline

Customer Service Representative

Origin Energy
08.2023 - Current

Customer Service Consultant

Probe Group
10.2021 - 02.2022

Delivery Courier

Yello Courier Pvt Ltd
02.2020 - 09.2021

Master of Information Technology and Systems -

Victoria Institute of Technology

Bachelor of Information Technology -

B V Raju Institute of Technology

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Harshith Kantipudi