Cowan Law
Landsborough,QLD
Summary
Driven by a passion for enhancing efficiency and fostering team collaboration, while leveraging expertise in Learning Management Systems and teamwork at HygiFix to significantly reduce support call volume. With a background spanning from hands-on technical skills, like Gas Tungsten Arc Welding, to implementing effective training programs, demonstrating a proven track record of achieving excellence across diverse roles.
Skilled multitask-er with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Support and Training
HygiFix
10.2023 - Current
- Reduced support call volume by providing clear and concise user documentation for software applications.
- Implemented employee feedback system to gather valuable insights on effectiveness of training initiatives, making data-driven adjustments as needed.
- Spearheaded company-wide effort to align all training content with industry best practices and standards, ensuring consistency in messaging and knowledge transfer.
- Developed internal knowledge base to centralize resources and improve accessibility for all staff members.
- Assisted managers in identifying individual skill gaps within their teams, enabling targeted professional development plans to be created.
- Enhanced employee productivity by developing and implementing comprehensive training programs.
- Established and maintained quality control standards.
- Developed job-specific competencies and performance standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed lesson plans, instructional materials and written practice tests for onsite training and Steripro training courses.
Apprentice Boilermaker
K&F Fabrications
10.2021 - 10.2023
- Assisted in the assembly of aluminum fencing and security screens, ensuring accurate measurements and precise installations.
- Enhanced workplace safety by implementing proper use of tools and equipment during apprenticeship.
- Developed understanding of blueprint reading, enabling accurate interpretation for successful project execution.
- Collaborated with experienced boilermakers, absorbing knowledge and refining technical skills for future job opportunities.
- Completed required classroom training as part of apprenticeship program, enhancing theoretical knowledge of the trade.
- Applied critical thinking skills when faced with challenging situations on job sites, supporting overall project success.
- Gained proficiency in various cutting methods, streamlining fabrication processes for timely project completion.
- Demonstrated adaptability by working on diverse projects within the industrial sector throughout the apprenticeship period.
- Improved communication abilities through regular interaction with supervisors, colleagues, and clients on various projects.
- Contributed to efficient project completion by supporting experienced boilermakers with daily tasks.
Kitchen Staff Member
Fresh Trading Co.
02.2020 - 10.2021
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Grounds Assistant
Brian At The Rangers
11.2019 - 02.2020
- Ensured safety and cleanliness of outdoor spaces by removing debris, trash, and hazardous materials from walkways, parking lots, and common areas.
- Performed seasonal tasks such as leaf removal in fall or snow removal during winter periods for unobstructed pathways.
- Improved planting bed conditions through regular mulching, weeding, and soil preparation for optimal plant growth.
- Demonstrated commitment to sustainability through responsible water usage, waste management practices, and use of Eco-friendly products.
- Installed hardscape elements such as retaining walls or walkways following design specifications for long-lasting results.
- Operated variety of grounds-keeping equipment proficiently while adhering to safety standards at all times.
- Served as reliable team member by arriving on time, fulfilling assigned duties, and actively contributing to positive work environment.
- Enhanced overall landscape appearance by performing regular maintenance tasks such as mowing, trimming, and pruning.
- Communicated effectively with supervisors regarding project progress updates or concerns that arose during daily activities.
- Utilized proper safety gear and equipment during all tasks, reducing risk of injury to self and others.
Education
QCE -
Maleny State High School
Maleny, QLD11.2016
Skills
- Performance Assessment
- Learning Management Systems
- Needs analysis
- Gas Tungsten Arc Welding
- Plasma cutting
- Hand tool expertise
- Organization and Cleanliness
- Safe Food Handling
Timeline
Support and Training
HygiFix
10.2023 - Current
Apprentice Boilermaker
K&F Fabrications
10.2021 - 10.2023
Kitchen Staff Member
Fresh Trading Co.
02.2020 - 10.2021
Grounds Assistant
Brian At The Rangers
11.2019 - 02.2020
QCE -
Maleny State High School
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