Craig Arendse
Newcastle,NSW
Summary
Results-driven professional with extensive experience as a Bank Manager and in financial technology, specialising in payment processes and cash flow management. I have a proven track record of assisting businesses in optimizing their financial operations and enhancing profitability. With strong skills in customer service and client systems onboarding, I excel at building lasting relationships and ensuring a smooth integration for new clients. My analytical mindset and customer-focused approach enable me to develop tailored solutions that meet client needs. Passionate about leveraging technology to streamline financial processes and improve efficiency, I am committed to delivering exceptional service and fostering positive relationships.
Overview
14
14
years of professional experience
Work History
Payments Advisor/Account Manager
Netcash
09.2016 - 05.2024
- My duties include but are not limited to the following:
- New accounts acquisition =
- Portfolio management – YTD revenue target
- Networking – customer visits and presentations
- Customer retention
- Payment products cross-sell
- Sales Cycle Management on CRM system
- Workflow management
Branch Manager
Capitec Bank
07.2010 - 07.2016
- I was Branch manager of Stellenbosch branches x2 Tyger valley Mall and later Goodwood N1 City
- My duties included but was not limited to
- Personnel management to a minimum of 18 staff members dependent on branch,ranging from cleaners to consultant’s loan specialist and assistant branch managers, compliance teams and cashiers
- Performance management, training and mentorship
- Risk and compliance management relating to the banking industry eg, money laundering, Fica NCR NCA and other regulatory compliance and auditing
- Target setting and KPI management.
- Business reporting and auditing for northern suburbs central region as part of development whilst being the regional manager in training.
Education
Incomplete - Industrial Psychology, Business Management
University of the Western Cape
12.2007
Matriculated -
Malibu High school
12.2004
Skills
- Manage
- Lead
- Teamwork
- Motivation
- Admin skills
- Portfolio Management
- Banking operations
- Credit analysis
- Operational Efficiency
- Team Building Leadership
- Critical Thinking
- Risk Assessment
- Prioritizing and Planning
- Strategy Development
- Sales Support
- Decision-Making
Personal Information
ID Number: 8604285136082
Languages
English
Full Professional
Afrikaans
Native/ Bilingual
References
References available upon request.
Timeline
Payments Advisor/Account Manager
Netcash
09.2016 - 05.2024
Branch Manager
Capitec Bank
07.2010 - 07.2016
Incomplete - Industrial Psychology, Business Management
University of the Western Cape
Matriculated -
Malibu High school
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