Craig Beattie

Leading a team of 16 through day-to-day Operations for the Bunnings Lifestyles Department, my role overseas all aspects of management to deliver optimal results for the business from budget/financial goals through to staff wellbeing.

Including:

• Management of team budgets, finance and rostering (based on performance delivery).
• Maintain inventory/stock controls based on sales and supply chain to ensure accuracy and best potential sales outcomes.
• Take ownership of team rostering, on a 4 week rotation in accordance to awards/sales performance, seasonal peaks and attrition.
• Execute sales and marketing plans for the store, through visual marketing and promotional offers supported by head office.
• Drive positive culture initiatives in store, supporting the team to deliver Best Experience to our customers, and stakeholders inline with Bunnings Leadership Model.
• Coach/Mentor and develop staff both new and established, with clear closed loop feedback, and tailored training.
• Complete and oversee all in-store reporting for the department for management.

My role as a Future Leader for the Bunnings Group was to develop and grow the skills needed for management, whilst also providing the highest level of Customer Service in store.

This includes:

• Lead the team in Bunnings to deliver Best Experience methodology, through expert advice acknowledgement.
• Drive Safety onsite, through personal example but also training and mentoring inline with Bunnings policy to the team.
• Be a champion for positive culture in store, through "Personal Power" initiatives, ensuring we drive store results with friendly and helpful store environment.
• Coach/Develop and Mentor my team, with the ability to provide honest feedback.
• Deliver successful results both financially, culturally while maintaining a positive and safe work environment.

Leading a team and overseeing the operations for the "Inside the home" department of Bunnings I was directly responsible for:

• Leading the team in safe work processes inline with Bunnings standards.
• Maintain a clean and presentable department, through management of policy and procedures.
• Collaborate with the greater Bunnings team to think strategically around store performance.
• Increase sales for the "Inside the home" department, through merchandise standards, promotions, and Bunnings offers.

I was responsible for working directly with customers to understand their needs and collaborate to deliver their desired outcomes for their Bunnings Kitchens.

In this role I was responsible for:

• Design and quotes for customers, both pre and post sales
• Project Management of the customers orders, throughout the supply chain process to delivery
• Maintain Customer Service excellence, inline with Bunnings standards
• Be flexible with Customers, including special or bespoke orders and the collaboration to deliver in a timely manor

• Provide cleaning services for two prominent sites in Bowral
• Be a contact point for stakeholders internal and external around services
• Work successfully in a team or individual environment

• Provide a high standard of cleaning services to two prominent local sites.
• Provide additional cleaning to a residence, including weekly clean, change of linen and ensuring living spaces were up to standard.

My role was to provide the highest level of Customer Service for the Masters Home Improvement Group (Woolworths). This included:

• Directly working with Customers around needs and orders
• Management of online orders and delivery
• Assist in team organisation and delivery of goals and initiatives