CRAIG BELL
FRANKSTON,VIC
Summary
Dynamic manager recognized for establishing strong customer relationships and exceeding service expectations. Expertise in financial compliance and operational strategy drives team success and enhances productivity, resulting in improved client experiences and revenue growth.
Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Business Manager
Mercedes-Benz
Mornington, VIC
01.2026 - Current
- Built trust with organization and customers, achieving consistent satisfaction and loyalty.
- Gained in-depth product knowledge to empower team members in closing sales and fulfilling orders.
- Guided clients in understanding available financial products and services.
- Executed transactions with precision, ensuring accuracy of client account records.
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Managed compliance with financial regulations and internal policies diligently.
Business Manager
HFH Group Pty Ltd
Mornington Toyota, VIC
04.2023 - 01.2026
- Collaborated with a team of 6 sales professionals in a fast-paced dealership to sell warranty, insurance, and roadside assistance products, enhancing the overall gross per vehicle.
- Managed daily operations and ensured alignment with corporate strategies.
- Coordinated cross-functional teams to enhance project execution and communication.
- Developed and implemented process improvements for operational efficiency.
Branch Manager
HFH Group Pty Ltd
Pakenham Ford, VIC
03.2019 - 04.2023
- Introduced new methods, practices and systems to reduce turnaround time for New and Used car deliveries.
- Managed team of automotive professionals in New and Used cars, fostering collaboration to achieve shared goals.
- Guided team members in resolving obstacles to improve workplace productivity.
- Implemented operational strategies that enhanced employee loyalty and engagement.
Business Manager
AHG Group Pty Ltd
Mornington Ford, VIC
08.2011 - 03.2019
- Supported operations management, sales, and marketing efforts to enhance revenue and strengthen financial health.
- Proactively identified and implemented solutions for customers facing credit issues, improving customer satisfaction.
- Worked with customers to understand needs and provide excellent service.
- Reviewed documentation, identifying and addressing financial discrepancies to ensure accuracy.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Explained technical financial information to applicants in easy to understand language.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Education
Associate of Arts - Business Administration And Management
Glasgow Caledonian University
Glasgow, Scotland09-2006
Skills
- Financial management
- Financial regulations
- Product knowledge
- Operational efficiency
- Team leadership
- Negotiation skills
- Problem solving
- Effective communication
- Relationship building
- Customer service
Personal Information
Originally from Scotland I am a father to 3 kids. I am a member of a pool team and enjoy playing on my time off. I also enjoy travelling, reading and currently attempting to learn acoustic guitar.
Certification
- 2022 Hfh Auto Group Leadership Program, DLP Module 1 (NTCDLPANZ1) Sept 2021 - FORD Academy, Tier 2 General Insurance accreditation. Currently accredited with Toyota Finance, Mercedes-Benz Financial Services, Angle Finance, Allianz, QBE and Zurich.
Timeline
Business Manager
Mercedes-Benz
01.2026 - Current
Business Manager
HFH Group Pty Ltd
04.2023 - 01.2026
Branch Manager
HFH Group Pty Ltd
03.2019 - 04.2023
Business Manager
AHG Group Pty Ltd
08.2011 - 03.2019
Associate of Arts - Business Administration And Management
Glasgow Caledonian University