Craig Brown
Clyde North,VIC
Summary
Automotive Technical Specialist with extensive Aftersales Experience with a Technical Trade background gained largely within the automotive industry at various OEMs. These include General Motors (GM), Toyota and Mazda.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Campaigns and Publication Specialist
Mazda Australia
05.2022 - Current
- Improved customer satisfaction rates through proactive planning and releasing of Technical Campaigns including releasing of Recalls and Special Service Programs for the Mazda Dealer Network
- Collaborated with cross-functional teams (Mazda Corporation - Service Engineering) to achieve on-time release of critical Service Information and Technical Bulletins onto the one.mazda portal.
- Implemented a new SST (Special Service Tools) database to allow new Dealerships coming on board, a seamless transition into Service/Workshop operations.
- Responsible for new Diagnostic Tools and Interfaces, including online service support, the removal and installation of Diagnostic Software, and any resets of Diagnostic Tools that may be required for commissioning or operation.
- Followed all company policies and procedures to deliver quality work.
Technical Help Desk Specialist
Mazda Australia
01.2015 - 04.2022
- Vehicle diagnostic Technical Support - Mazda Australia Service Dealer Network
- Assist Mazda dealer service staff remotely via technical help cases on the DSS System also and by phone dealer support line.
- Work in conjunction with Field Technical Specialists, to support and assist Service staff at dealership level.
- Notify Technical Data Analysts of Vehicle issues that are occurring out in the field for reporting purposes back to MC (Mazda Corporation).
- Carry out preparation and audit of Press Fleet vehicles for the PR Marketing Department
- Investigate and repair buy-back vehicles, so they can be moved onto Auction for Public sale
Product Manager / Specialist
Mackay Consolidated Pty Ltd
08.2014 - 08.2015
- Obtain quotes from potential suppliers and assist in the purchasing process
- Process parts application data into the Auto I (Oscar Online System) and the Mackay in-house access database.
- Carried out technical and application support to the parts dealer network which includes all Australian Burson’s automotive parts branches automotive workshops and other affiliated parts wholesalers that purchase directly from Mackay.
- Prepare parts and technical data for engineering to review new potential products for the Mackay portfolio.
- Carry out and process warranty returns via the parts retail network including labor warranty claims.
Technical Analyst
Xtime Asia Pacific (Aust. & International)
01.2013 - 04.2014
- Process Service/Technical data into the xtime business portal
- Manage the distribution of Service and vehicle data for analyst usage to maintain the xtime database.
- Working in conjunction with OEMs to retrieve service and vehicle information based on current vehicle platforms.
- Set up OEM’s platforms and configure the information for a pilot / demo to use for presentation at a Service Engineering level.
- Support the xtime customer information centre, with regard to data and information that requires updates, changes or amendments as per customer request.
Professional Officer / Vehicle Evaluation Technician
TOYOTA (Research & Development Technical Centre)
04.2011 - 12.2012
- Assist Engineers in Research & development work on off road prototypes and pre-production-built vehicles
- Set up vehicles with data via acquisition systems and gather data as required.
- Carry out vehicle preparation and audits for press test vehicles.
- Assist in testing and development of parts for prototype vehicles and reporting on faults and improvements that could be made.
- Assist engineers in research, development and testing work down at the AARC (Australian Automotive Research Centre) at Anglesea Proving Ground.
- Participate in test trips around Australia for vehicle testing including environmental, dust & water ingression, and vehicle stability.
Workshop Manager / Foreman / Diagnostic Technician
WONTHAGGI HOLDEN
01.2010
- As a Workshop Foreman responsible for the day to day activities of a team of 5 working automotive technicians
Team Leader / Technical Officer – Aftersales
GMH (Head Office – Port Melbourne)
01.2003 - 01.2009
- Leading role (Senior Technical Officer) within the Aftersales Engineering department looking after Engineering Parts Releasing, WSM (Workshop Manuals), Service Data and Owner Handbook Technical Literature.
- Working in conjunction with Engineering to help establish correct breakdowns of Production parts for service usage and help reduce lead times for aftersales support.
- Implemented and co-coordinated the release of a new vehicle parts catalogue and service information for domestic and export markets Like the Middle East, Brazil, and Thailand.
Technician
GMH (Holden Proving Ground – Lang Lang)
03.2001 - 12.2002
- Assist Engineers in Research & development work on prototypes and pre-production-built vehicles. Including fabrication and welding of experimental components for possible production use.
- Set up vehicles with integral wiring harnesses and gather data via acquisition systems and submit the data via e-mail.
- Carry out vehicle audits for noise and vibration purposes for pre-production and press test vehicles.
- Assist in testing and development of parts for prototype vehicles and reporting on faults and improvements that could be made.
- Process of data via Microsoft Office programs e.g. (Word, Excel) and PDAS programs.
Team Leader/Service Technician/LPG Installer
Ferntree Gully Holden
01.1999 - 01.2001
- As a Team leader responsible for the day to day activities of a team of 6 working automotive technicians
Skills
- Mazda Master Technician
- Diagnostic Specialist
- Inventory Coordination
- Workshop Organization
- Equipment Troubleshooting
- Hand and power tools
- Health and safety
- Organizational Skills
- Supply Management
Professional Development
- Mazda Australia Master Technician Training Courses completion, 2019
- Construction Induction Card (Work Safe), 2010
- Bruel and Kear N & V Product Training & Data Acquisition Systems, 2002
- Certificate of LPG Product Installation (Landi-Renzo), 2001
- Certificate 4 in VAK 193 Engine Management Systems, 2001
- Car Control and Defensive Driving Course, 1998
- Diagnostic Air-conditioning /Electrical & ECC /Wiring schematics, 1997
- Racecar Engineering/ Wiring/ fabrication & Welding, 1996
- Certificate in LPG Conversions to EFI Vehicles (Inc Electrical wiring harness development), 1993
- Certificate in LPG Installation, Tuning & Maintenance (Electrical Diagnostics), 1993
- Automotive certificate in R134A Air conditioning installation and servicing, 1993
- Automotive Parts Interpreter, Advanced Communication, 1989
Awards
- Mazda Australia Certified Master Technician, 2019
- Holden Senior Service Technicians Guild, Senior Level, 2000
- Holden wise Service Technicians Guild Member, 1993
- Richmond College of TAFE, Mechanic Apprentice of the Year, 1993
Certification
- 2019 - Mazda Australia Certified Master Technician
- 2000 - Holden Senior Service Technicians Guild, Senior Level
Timeline
Campaigns and Publication Specialist
Mazda Australia
05.2022 - Current
Technical Help Desk Specialist
Mazda Australia
01.2015 - 04.2022
Product Manager / Specialist
Mackay Consolidated Pty Ltd
08.2014 - 08.2015
Technical Analyst
Xtime Asia Pacific (Aust. & International)
01.2013 - 04.2014
Professional Officer / Vehicle Evaluation Technician
TOYOTA (Research & Development Technical Centre)
04.2011 - 12.2012
Workshop Manager / Foreman / Diagnostic Technician
WONTHAGGI HOLDEN
01.2010
Team Leader / Technical Officer – Aftersales
GMH (Head Office – Port Melbourne)
01.2003 - 01.2009
Technician
GMH (Holden Proving Ground – Lang Lang)
03.2001 - 12.2002
Team Leader/Service Technician/LPG Installer
Ferntree Gully Holden
01.1999 - 01.2001
- 2019 - Mazda Australia Certified Master Technician
- 2000 - Holden Senior Service Technicians Guild, Senior Level
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