Craig Brown
Hatton Vale,QLD
Summary
Detail-oriented professional with strong background in leadership, customer service, supply chain management, and warehouse operations. Demonstrated success in leading and supervising staff, managing projects, and effectively communicating to solve problems. Skilled in managing bookings, maintaining inventory control, and scheduling loans. Proven ability to foster strong relationships between branches on a national level and implement new processes to support company growth. Passionate advocate for recognizing exceptional talent and achievements within the team.
Overview
21
21
years of professional experience
Work History
Shift Supervisor / Loan Set Senior Scheduler
Smith and nephew
10.2010 - 09.2024
- Supervised branch's daily activities to ensure cases and bookings are completed efficiently.
- Engaged with stakeholders to specify requirements and confirm equipment availability for operations.
- Verified booking details to ensure seamless experiences for patients, surgeons, and representatives.
- Managed loan set tracking by operation date, accelerating returns to optimize loan booking performance.
- Manage daily inventory control to guarantee adequate coverage for cases.
- Monitored back order reports to facilitate efficient bookings within required timelines.
- Monitor and verify the integrity and readiness of loan sets and equipment for reissue.
- Identify discrepancies in bookings, implementing Corrective and Preventive Actions (CAPA) to mitigate company risk.
- Managed case bookings and coordinated with medical staff to ensure all equipment met hospital requirements.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Ensured compliance with all applicable laws, regulations, and standards.
- Provided training and guidance to team members on operational procedures and best practices.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Answered customer questions and provided detailed product information.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Interstate travel when required to assist the other branches with training on use of SAP system, creating and maintaining surgeon procedure preferences, scheduling and aligning processes on a national level.
- Coordinated stock movements nationwide to ensure case coverage.
Stores Person for Central Stores & Op Theatres
Healthscope
03.2004 - 09.2010
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Received, inspected and recorded incoming goods against invoices or other documents.
- Prepared delivery notes, purchase orders and invoices for outgoing goods.
- Monitored expiry dates on products to ensure stock rotation was maintained.
- Provided support with unloading deliveries as required.
- Assisted with loading goods onto vehicles for delivery purposes.
- Checked accuracy of orders prior to despatch using computerised systems.
- Liaised with suppliers regarding product availability and delivery timescales.
- Performed regular housekeeping duties within the warehouse area such as sweeping floors, tidying shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Education
High School Diploma -
Windsor State High School
Windsor Nsw11-2003
Cert II Retail - Retail And Customer Service
Nsw Tafe
Nsw11-2003
Skills
- Team leadership
- Inventory control
- Verbal and written communication
- Strong work ethic
- Scheduling expertise
- Customer engagement and support
- Telephone etiquette
- Time management skills
- Effective multitasking
- Critical thinking
- Attention to detail
- SAP implementation
- Project coordination
- SAP training
Timeline
Shift Supervisor / Loan Set Senior Scheduler
Smith and nephew
10.2010 - 09.2024
Stores Person for Central Stores & Op Theatres
Healthscope
03.2004 - 09.2010
High School Diploma -
Windsor State High School
Cert II Retail - Retail And Customer Service
Nsw Tafe
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