Craig Burns

• Streamlined boarding process by efficiently collecting fares and validating
• Maintained a clean and welcoming vehicle environment for passengers'' comfort and overall experience.
• Enhanced route efficiency through regular analysis of schedules and manifest allocations.
• Improved passenger satisfaction by consistently providing safe, timely, and comfortable transportation services.
• Fostered positive relationships with regular passengers by displaying a friendly yet professional demeanor during their commute time.
• Promoted company policies and procedures through professional representation both in uniform and demeanor at all times.
• Provided knowledgeable assistance to tourists or new riders regarding local destinations or transit options.
• Maintain safe environment within the workplace as the designated health and safety representative in Albany for the past 5 years.

The ability to coverse to all diverse people people within the community and show compassion and understanding in many variing situations

Coordinating with the department of planning an infrastructure in relationship to changing requirements and protocol in obtaining varying licenses from mopeds through to multi combination vehicles

• Reduced accidents by strictly adhering to safety protocols and conducting thorough pre-trip inspections.
• Maintained accurate records of incidents or mechanical issues encountered during shifts for efficient resolution.
• Contributed to team success by participating in training sessions and sharing best practices with peers.
• Handled cash transactions accurately while maintaining accountability for daily revenue collections per company guidelines.
• Demonstrated adaptability by stepping in for other routes as needed to support team members during absences or emergencies