Summary
Overview
Work History
Education
Skills
Timeline
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Craig Clarke

Burpengary

Summary

Dynamic Store Manager with extensive experience at Woolworths, excelling in driving sales growth and enhancing customer relationships. Proven track record in coaching teams and optimizing inventory management. Adept at problem-solving and fostering collaboration, achieving financial targets while maintaining compliance and high standards of service.

Overview

26
26
years of professional experience

Work History

Store Manager

Woolworths
01.2013 - Current
  • Store Manager of various stores in Brisbane, Cairns, Cloncurry, and Mackay, managing weekly sales of $350,000 to $1.3 million.
    Currently lead as Store Manager at Rothwell, ensuring achievement of financial targets.
    Reviewed sales reports regularly to adjust inventory levels according to demand.
    Upheld compliance with corporate guidelines while ensuring appealing store layouts.
    Scheduled frequent team updates to reinforce objectives and encourage employee engagement.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Store Support

Woolworths
05.2022 - 06.2023
  • Directed oversight of 12 stores, implementing strategies for enhanced performance.
  • Launched initiatives targeting opportunity stores within Queensland fleet and leadership teams.
  • Provided coaching and development support to elevate team competencies and effectiveness.


Assistant Store Manager

Woolworths
01.2010 - 01.2013
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Grocery Department Manager

Woolworths
01.2008 - 01.2010
  • Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
  • Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
  • Maximized sales performance with effective inventory management and stock rotation practices.
  • Collaborated with store management to optimize overall store performance and meet company goals.
  • Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
  • Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.

Meat Department Manager

Woolworths
04.2003 - 02.2008
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
  • Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
  • Trained new employees on handling, safety and stocking procedures.
  • Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
  • Trained new employees in company policies, best practices, and procedures for handling meat products safely.

Apprentice Butcher

Woolworths
11.1998 - 02.2002
  • Completed Cert 1, 2 and 3 in retail butchering.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Used boning knife, skewers and twine to shape, lace, and tie roasts.
  • Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.

Education

Certificate 3 Retail Butchering - Butcher

Southbank Institute of Tafe
Brisbane, QLD

Skills

  • Problem-solving skills
  • Customer relationship management
  • Multitasking and organization
  • Business acumen
  • Coaching and development
  • Team collaboration
  • Communication proficiency

Timeline

Store Support

Woolworths
05.2022 - 06.2023

Store Manager

Woolworths
01.2013 - Current

Assistant Store Manager

Woolworths
01.2010 - 01.2013

Grocery Department Manager

Woolworths
01.2008 - 01.2010

Meat Department Manager

Woolworths
04.2003 - 02.2008

Apprentice Butcher

Woolworths
11.1998 - 02.2002

Certificate 3 Retail Butchering - Butcher

Southbank Institute of Tafe

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Craig Clarke