Craig Cloake
Bungendore
Summary
Accomplished in business development and customer service, I've significantly enhanced client relationships and brand recognition at NHP Electrical Engineering Products. My expertise in cost estimation and goal-oriented mindset have driven strategic partnerships and improved satisfaction ratings, showcasing a blend of hard and soft skills pivotal for growth and client loyalty.
Overview
23
23
years of professional experience
Work History
Business Development
NHP Electrical Engineering Products
10.2023 - Current
- Supported business development efforts by fostering strategic partnerships within the community promoting brand recognition.
- Enhanced client relationships by providing exceptional support and assistance in new business development.
- Supported business development efforts by participating in networking events and maintaining positive relationships with existing clients.
Branch Manager
John R Turk Belconnen
10.2022 - 10.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Business Development
NHP Electrical Engineering Products
08.2018 - 10.2022
- Supported business development efforts by fostering strategic partnerships within the community promoting brand recognition.
- Enhanced client relationships by providing exceptional support and assistance in new business development.
- Contributed to business development efforts by identifying new opportunities for growth within the field.
- Managed business development and estimating functions for new contracts.
Internal Sales
George Brown Electrical
07.2010 - 10.2018
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Assisted with creating scripts and responses for consumer interaction.
- Teamed with partners to close deals for sales development.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Find solutions for technical problems
2IC Manager
John R Turk Fyshwick
03.2006 - 06.2010
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Conducted employee training sessions to educate employees on products and company policies.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
Project Team Estimator
TLE Electrical Fyshwick
05.2002 - 03.2006
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material costs.
Education
High School Diploma -
Karabar High School
Queanbeyan, NSW11-1985
Skills
- Goal-oriented mindset
- Marketing management
- Cost estimation
- Business development
- Customer service
- Customer relationships
- Cold calling expertise
Timeline
Business Development
NHP Electrical Engineering Products
10.2023 - Current
Branch Manager
John R Turk Belconnen
10.2022 - 10.2023
Business Development
NHP Electrical Engineering Products
08.2018 - 10.2022
Internal Sales
George Brown Electrical
07.2010 - 10.2018
2IC Manager
John R Turk Fyshwick
03.2006 - 06.2010
Project Team Estimator
TLE Electrical Fyshwick
05.2002 - 03.2006
High School Diploma -
Karabar High School
Similar Profiles
Byron SpurlingByron Spurling
Technology Specialist – Safety & Sensing at NHP Electrical EngineeringTechnology Specialist – Safety & Sensing at NHP Electrical Engineering
Andrew ZelinaAndrew Zelina
Museum Collections Intern at ACE/National Park Service- Homestead NHPMuseum Collections Intern at ACE/National Park Service- Homestead NHP
Ajang MakethAjang Maketh
Wiring Expertise at Electrical Power ProductsWiring Expertise at Electrical Power Products