Craig Freshney

• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Implemented technology upgrades which resulted in increased workflow efficiency.
• Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
• Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
• Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.

• Ensured compliance with industry regulations, safety standards, and company policies at all times.
• Reduced repair cycle times through streamlined workflows and effective resource allocation.
• Fostered a culture of continuous improvement within the fixed operations department by encouraging employee feedback and implementing best practices from other successful dealerships or industries.
• Established robust performance metrics for monitoring progress towards departmental targets and objectives.

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