Summary
Overview
Work History
Education
Skills
Careeroutlook
Certificationsandlicences
Professionalskillsandattributes
Professionalawards
References
Professional Development
Accomplishments
Timeline
Generic

Craig Fryer

Belmont,NSW

Summary

At this stage of my career, I am seeking a dynamic and challenging opportunity where I can contribute my well-developed skill set to drive organisations forward and achieve positive outcomes for stakeholders. My focus is to set high standards in order to drive strategies for maintaining compliance, and continuous improvement in business processes and outcomes. Results-focused and self-motivated, I enjoy the challenge of resolving complex issues and facilitating positive outcomes. I offer the advantage of highly astute research, problem-solving and analytical skills, with high-level knowledge of statutory requirements, as well as the ability to convey complex and technical information to a wide range of audiences.

A high-performing professional with a passion to drive ongoing opportunities and successful results Throughout my career, I have built a formidable reputation based upon teamwork, pride, courage, initiative, and commitment to excellence. A highly accomplished professional, I have proven my skills in leadership, strategic decision making, planning and coordination, with my strong performance validated by over 16 years of extensive law enforcement experience, together with providing training and ensuring compliance with legislative, policy and procedural frameworks. Thriving in fast-paced, changing and challenging environments, I am skilled in leading high-performing teams to achieve successful outcomes aligned to strategic objectives. With extensive operational skills and high-level business acumen, my areas of expertise include Development, implementation, compliance and review of policies and procedures Procedural, operational, administrative and business management Planning, leading and managing investigations and teams Complex problem solving and issues management Evidence-based decision making and judgement Actively managing key stakeholder relationships Auditing Compliance Work Health and Safety Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Acting Centre Manager, Site Supervisor, Maintenance

Onescope Pty Ltd
06.2021 - 06.2024
  • Accountable for the day-to-day commercial operations of a shopping centre, I attend to all management functions, staff rostering, delegation of duties, processing timesheets, and the coordination of services across the building and site
  • Prepare reports for management and the owners, making recommendations and project managing works
  • Oversight of routine, planned and preventative maintenance by staff and contractors
  • Liaise with tenants to explain changes in policy and procedure, and resolve any issues
  • Ensure the health and safety of customers, staff and the general public
  • Investigate incidents involving theft, property damage, and harm
  • Training and Development of Staff
  • General Maintenance of machinery and equipment
  • Controlling Stock and ordering when required
  • Deputy – Time and attendance rostering system
  • Vendor Coordination Liaise with contractors and service providers for any major repairs
  • Safety compliance, ensuring adherence to Work Health and Safety Legislation
  • Reporting, maintaining records on maintenance activities and site conditions
  • Routine inspections, conducting regular inspections of facilities to identify maintenance needs
  • Cleaning, ensuring common areas are clean and well maintained, including rest rooms, and parking areas and of high standards
  • Landscape, maintaining outdoor areas, gardens, and any debris on roadway are disposed of and are of high standards
  • Deal with any major incidents that arise quickly and professionally
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Acting Sergeant (Senior Constable) City Command

NSW Police Force
01.2000 - 01.2013
  • During my career with the NSW Police force, I developed a comprehensive skill set and holistic understanding of operational strategic focus, organisational mission and values, together with extensive knowledge of legislation, policies and procedures
  • As Senior Sergeant, I was in charge of supervising, training and motivating the officers under my command, coordinated staff and workflow, including assigning car crews, and monitoring jobs and critical incidents broadcast
  • Further, as a member of TAG (Target Action Group), now SOGS (Special Operations Groups), I performed detective work both independently and with my other team members
  • Dealing with policing intelligence and analysing information, I liaised with informants and conducted surveillance, covert operations and investigations, and issuing search warrants, particularly relating to drug laboratories in the community
  • SPECIALITY AREAS: Plain Clothes, Detective, and Undercover Officer | Forensics and Investigative Policing | Internal Complaints Resolution | Child Protection Officer | Crime Scene Investigator | Field Training Assessment Officer as well as a Field Training Driver Development Officer | Police Media Liaison | Community Liaison Officer | Work Health and Safety Officer | Team Leader | Specialist Youth Officer (SYO)
  • KEY ACHIEVEMENTS: In addition to my usual scope of work, I performed a vast range of responsibilities with utmost professionalism and integrity

Night Manager

Woolworths Pty Ltd
01.1997 - 01.1999
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Managed [Number] employees in delivering smooth, productive night shift operations.
  • Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
  • Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
  • Coordinated vendor and supplier activity for timely delivery of products and services.
  • Assessed and adjusted staffing levels to meet operational demands.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Trained and mentored new and existing staff to achieve best practices.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Created nightly shift task lists to assign duties to each employee.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Managed staff scheduling, adhering to budget constraints while maintaining excellent service levels during high occupancy periods.
  • Built constructive working relationships to aid staff loyalty, motivation and productivity.
  • Enhanced team performance by providing regular training and promoting a positive work environment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Conducted regular audits of night shift activities to identify and rectify operational inefficiencies.
  • Reduced incident rates at property with rigorous enforcement of safety protocols and regular security checks.

Education

Advanced Diploma of Government - Investigations

College Of Law

Diploma of Work Health and Safety -

College Of Law

Diploma of Community Services -

College Of Law

Bachelor of Policing Practice -

Charles Sturt University

Diploma of Policing -

Charles Sturt University

Detective - Forensic Investigations

NSW Police Force

Training and Assessment -

NSW Police Force

Skills

  • Flexible and adaptable
  • Prioritising workloads
  • Meeting deadlines
  • Planning
  • Time management
  • Organisational competencies
  • Compliance
  • Understanding legislative requirements
  • Adhering to policies and procedures
  • Team leadership
  • Collaboration
  • Diversity recognition
  • Respect and courtesy
  • Critical reasoning
  • Research skills
  • Evidence-based decision making
  • Client service
  • Responsibility
  • High ethical standards
  • Integrity
  • Impartiality
  • Community sense
  • Risk management
  • Interpersonal skills
  • Verbal communication
  • Written communication
  • Stakeholder liaison
  • Program delivery
  • Innovation
  • Microsoft Office
  • Outlook
  • CIDS
  • CAD
  • NSW Police Intranet
  • COPS
  • MDT'S
  • IMS
  • EFIMS
  • COMTRAC
  • DEPUTY
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Customer Relationship Management (CRM)
  • Staff Development
  • Policy Implementation
  • Schedule Preparation
  • Workforce Management
  • Performance Evaluations
  • Negotiation
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Effective Communication
  • Problem Resolution
  • Positive Attitude
  • Adaptability and Flexibility
  • Attention to Detail
  • Multitasking
  • Problem-Solving
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Team Development
  • Work Planning and Prioritization
  • Hiring and Training
  • Managing Operations and Efficiency
  • Customer Relationship Management
  • Training and Development
  • Task Delegation
  • Staff Training
  • Employee Coaching and Mentoring
  • Scheduling and Coordinating
  • Professional and Courteous
  • Documentation And Reporting
  • Negotiation and Conflict Resolution
  • MS Office
  • Good Judgment
  • Relationship Building
  • Active Listening
  • Interpersonal Relations
  • Employee Development
  • Problem-solving aptitude
  • Administration and Reporting
  • Self Motivation
  • Shift Scheduling
  • Conflict Resolution
  • Adaptability
  • Reliability
  • Performance reviewing
  • Team building
  • Analytical Thinking
  • Problem-solving abilities
  • Onboarding and Orientation
  • Customer Relations
  • Analytical Skills
  • Task Prioritization
  • Emergency Response
  • Human Resources Management
  • Professionalism

Careeroutlook

Seeking a dynamic and challenging opportunity to contribute my well-developed skill set to drive organisations forward and achieve positive outcomes for stakeholders.

Certificationsandlicences

  • Current NSW Driver’s Licence (Highway Patrol Gold Class Licence)
  • Plain Clothes and Undercover Certified in Liquor and Gaming
  • Current Police Check and Working with Children Check
  • Child Protection Register (CPR) Certified Officer
  • Forensic Evidence Collection Sample Certified
  • Aboriginal Cultural Awareness Certified
  • Level 1 Security Clearance
  • Training and Assessment Officer
  • Field Training Officer
  • Defensive Driving and Diplomat Driving

Professionalskillsandattributes

  • Flexible and adaptable with demonstrated experience in prioritising workloads.
  • Compliant in all areas with an unblemished record for understanding and adhering to all legislative and confidentiality requirements.
  • Leading and collaborating with team members to achieve shared goals.
  • Highly developed critical reasoning skills combined with research abilities.
  • Committed to high-quality client service.
  • High ethical standards with a commitment to promote values such as integrity and respect.
  • Risk-focused with a strong ability to identify and manage risks.
  • Well-developed interpersonal, verbal and written communication skills.
  • Highly skilled in program delivery and innovation.

Professionalawards

  • Newcastle Rotary Club Award – Police Officer of the Year
  • Various Commendations from the Law Fraternity
  • Local Area Commander’s Commendation
  • Certificate of Merit in Bravery Award
  • Certificate of Appreciation – Policing
  • National Police Force Medal
  • Ten-Year Service Medal
  • Bravery Award Medal
  • Paramatta Medal (15 year’s service)

References

  • Fiona London, Manager, Onescope, 0425 307 2016, f.london@onescope.com.au
  • Matthew Marroney, Detective Senior Sergeant, NSW Police Force, 0410 341 515
  • Brian Larkin, Detective Chief Inspector (Retired), NSW Police Force, 0447 474 565
  • Mark Getley, General Manager Onescope (Retired), NSW Police Force, 0431 572 361
  • Kara Leonard, Sergeant (Retired), NSW Police Force, 0400 658 565

Professional Development

  • Internal/External Complaint Management
  • Critical Assess of Investigation Process
  • Police and Inter-Agency Collaboration
  • Field and Investigation Process
  • Operational Safety and Tactics
  • Sergeants Course/Leadership
  • Society, Law and Procedures
  • Evidence Act/Procedures
  • Brief Handling Manager
  • Police Media Liaison
  • Investigators Course
  • Case Management
  • Crime Prevention
  • Auditing
  • Compliance
  • Incident and Emergency Management
  • Breath Analysis – Civilian and Internal
  • Mental Health/Alcohol and Drugs
  • Vulnerable Person/s Statements
  • Ethical Dimensions Police Role
  • The Criminal Justice System
  • Victim, Witness Statements
  • Communication in Policing
  • Custodial Management
  • Coronial Investigations
  • Interviewing Children
  • Policing Road Safety
  • Prisoner Transport
  • Bail Management
  • Risk Management

Accomplishments

  • Supervised team of [Number] staff members.
  • Won "[Name]" Award for [reason].

Timeline

Acting Centre Manager, Site Supervisor, Maintenance

Onescope Pty Ltd
06.2021 - 06.2024

Acting Sergeant (Senior Constable) City Command

NSW Police Force
01.2000 - 01.2013

Night Manager

Woolworths Pty Ltd
01.1997 - 01.1999

Diploma of Work Health and Safety -

College Of Law

Diploma of Community Services -

College Of Law

Bachelor of Policing Practice -

Charles Sturt University

Diploma of Policing -

Charles Sturt University

Training and Assessment -

NSW Police Force

Advanced Diploma of Government - Investigations

College Of Law

Detective - Forensic Investigations

NSW Police Force
Craig Fryer