Craig Gooding
Gol Gol,NSW
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Charter Bus Driver Extended, Route and Vline
CDC MIldura
11.2015 - Current
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
Liquor Manager IGA
Fisher Merbein
01.2014 - 10.2015
- Resolved customer complaints involving food or beverage quality and service.
- Purchased beverage stock and handled all inventory needs.
- Designed beverage menus.
- Maintained highest standards for beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Managed all day-to-day operations within budgeted guidelines.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Integrated service and team management strategies to boost business profits.
- Complied with health and safety regulations.
- Used [Software] to record ordering data and created organization and room storage system.
- Managed staff schedules and maintained adequate coverage for all shifts.
Club General Manager
Wentworth Services Club
01.2009 - 09.2014
- Planned, organized, and coordinated special events and celebrations.
- Recruited, hired, and trained to develop high-performing staff.
- Created and maintained relationships with key investors, partners and clients.
- Implemented policies and procedures to improve club operations and standards.
- Increased staff performance and engagement via motivational leadership.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Worked with marketing teams to create marketing and promotional content for social media.
- Prepared monthly reports and budgets to track revenue and expenses.
- Negotiated contracts with vendors, suppliers and entertainment providers to achieve favorable terms.
- Conducted regular evaluations of staff to drive quality service and customer satisfaction.
- Monitored cash flow and accounting operations to support accurate record-keeping.
- Coordinated with local authorities to verify club compliance with all relevant laws and regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
No Degree - High School Certificate
Coomealla High School
Dareton, NSW01.1986
Skills
- Passenger Interaction
- Vehicle Inspection
- Local Traffic Laws
- Technology-Driven Navigation
- Verbal and Written Communication
- Staff Management
- Brand Management
- Contract Development and Management
- Team Leadership
- Budget Controls
- Budgeting and Cost Control
- Managing Cash Register
Certification
1999 - Statement of attainment in Hotel Licensing
2000 - Cert 2 Hospitality Operations
2001 - Workcover NSW Workplace Committees
2004 - Advanced diploma of Hospitality Management roster staff
2004 - Advanced diploma of Hospitality Management Lead and Change
2015 - Cert 3 Retail Supervisions
2015 - Driver Hazard Area Certificate
Timeline
Charter Bus Driver Extended, Route and Vline
CDC MIldura
11.2015 - Current
Liquor Manager IGA
Fisher Merbein
01.2014 - 10.2015
Club General Manager
Wentworth Services Club
01.2009 - 09.2014
No Degree - High School Certificate
Coomealla High School
1999 - Statement of attainment in Hotel Licensing
2000 - Cert 2 Hospitality Operations
2001 - Workcover NSW Workplace Committees
2004 - Advanced diploma of Hospitality Management roster staff
2004 - Advanced diploma of Hospitality Management Lead and Change
2015 - Cert 3 Retail Supervisions
2015 - Driver Hazard Area Certificate
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