Craig Griffiths
Churchill,VIC
Summary
Hardworking Train Conductor offering 2+ years of related experience and strong desire to make positive impact on business operations through skilled service and knowledgeable leadership. Talented communicator, organizer and problem-solver. Desiring fast-paced position at Vline.
Overview
36
36
years of professional experience
Work History
Train Conductor
Vline
Traralgon, Australia
05.2022 - Current
- Assisted in emergency situations by providing first aid or coordinating response efforts when necessary.
- Checked tickets and passenger information to verify payment, destinations and special considerations.
- Ensured accurate ticket collection and fare enforcement, optimizing revenue for the company.
- Participated in ongoing training programs to stay current with industry best practices and regulatory changes.
- Made public announcements on routes and delays.
- Communicated through various methods to conduct train movement.
- Provided timely updates to passengers regarding schedule changes or delays, ensuring their satisfaction during travel interruptions.
Security Supervisor - Night Shift
SECUREcorp
Fountain Gate Shopping Centre
02.2018 - 04.2022
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
Building Attendant/ Security
MSS SECURITY
01.2014 - 07.2019
- Working with Federation University site at Berwick Campus in the role of Building Attendant and Security.
Security Control Room Operator Team Leader
Secure Corp
02.2010 - 02.2014
- Operating of Cardax Access and security passes
- Assisting General public, contractors and council staff.
Security Control Room Operator
Wilson Security
01.2008 - 01.2010
- Increased security present for the staff and the travelling public
- Managed to assist the public with travelling information and first aid when required
- To assist V/line staff and Metro staff when requested.
Taxi Driver
Griffith City Taxi Service
01.2001 - 01.2005
- Provide a safe and secure form of transport for the public
- Cash handling and Eftpos card use
- Provide information to the travelling public.
Station Officer I Station Assistant
01.1988 - 01.1999
- Customer Service / Cash Handling
- Provide information to the general public
- Provide announcements and ticket sale.
Education
Kingsbury Technical School
Kingsbury, VicSkills
- Customer Service
- Security Supervising/ Guarding
- Fire Fighting / Operations
- Transport Roles
- Teamwork and Collaboration
- Active Listening
- Assisting customers
- Interpersonal Communication
- Decision-Making
Activities
- 25 years Service Medal - Country Fire Authority
- National Emergency Service Medal - Country Fire Authority
- National Medal
- Volunteer Firefighter CFA - Churchill and Group Communications Officer & Group Community Safety Co-Ord - Merton Group
References
- Dr Sisra Colombage, Senior Lecturer, Federation University, 5122 6644
- Ms Anna Vagias, Manager Organisational Development and Performance, Federation University, 5327 9207 or 0412 513 306
- Mr Tim Wong, Facilities Co -Ord, Federation University, 0439 782 016
Timeline
Train Conductor
Vline
05.2022 - Current
Security Supervisor - Night Shift
SECUREcorp
02.2018 - 04.2022
Building Attendant/ Security
MSS SECURITY
01.2014 - 07.2019
Security Control Room Operator Team Leader
Secure Corp
02.2010 - 02.2014
Security Control Room Operator
Wilson Security
01.2008 - 01.2010
Taxi Driver
Griffith City Taxi Service
01.2001 - 01.2005
Station Officer I Station Assistant
01.1988 - 01.1999
Kingsbury Technical School