Craig Hawkins
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
35
35
years of professional experience
Work History
Store Manager
BP ARCHERFIELD
11.2024 - Current
- Oversaw daily store operations, ensuring compliance with safety and quality standards.
- Trained and supervised staff on customer service protocols and product knowledge.
- Managed inventory levels, conducting regular stock audits to maintain accuracy.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Resolved customer inquiries and complaints efficiently, improving overall satisfaction rates.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Complex Manager
Bunnings Warehouse
10.2009 - 06.2024
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Led cross-functional teams to implement operational improvements across multiple departments.
- Developed training programs for staff on safety protocols and efficient warehouse operations.
- Analyzed performance metrics to identify areas for process optimization and cost reduction.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Store Manager
Coles Supermarkets
09.1990 - 08.2009
- Coordinated promotional events to increase foot traffic and boost sales performance.
- Analyzed sales data to identify trends, adjusting inventory orders accordingly.
- Maintained operational excellence through effective scheduling and resource allocation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
MBA - Business
Swinburne University
Melbourne, VICSkills
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Employee training
- Recruitment and hiring
- Policies and procedures
- Staff supervision
- Work Planning and Prioritization
- Strategic thinker
- Loss prevention procedures
Timeline
Store Manager
BP ARCHERFIELD
11.2024 - Current
Complex Manager
Bunnings Warehouse
10.2009 - 06.2024
Store Manager
Coles Supermarkets
09.1990 - 08.2009
MBA - Business
Swinburne University
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