Craig Henderson
Griffith,QLD
Summary
A dynamic leader and Branch Owner/Manager at BOQ, I excel in operations management and building strong customer relationships. Achievements include boosting branch revenue through strategic planning and enhancing staff retention by creating a positive work environment. Skilled in both staff management and client service, I drive success by leveraging data-driven insights and fostering a culture of continuous learning.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Branch Owner/ Manager
BOQ
12.1998 - Current
- Spearheaded community outreach initiatives to increase brand awareness and strengthen local partnerships.
- Elevated client satisfaction levels with consistent delivery of high-quality service and prompt issue resolution.
- Established a positive work environment to boost employee morale, resulting in increased staff retention rates.
- Fostered a culture of continuous learning within the branch by encouraging staff members to pursue professional development opportunities.
- Increased branch revenue by implementing effective sales strategies and fostering strong customer relationships.
- Continuously monitored branch performance metrics, using data-driven insights to drive decision-making and improvements.
- Optimized resource allocation by analyzing workload distribution among employees and adjusting staffing levels as needed.
Education
High School Diploma -
Cargill High School
Invercargill NZ12-1987
Skills
- Operations Management
- Delegation Abilities
- Small business operations
- Verbal and written communication
- Relationship Building
- Customer Relations
- Client Service
- Staff Management
- Strategic Planning
Certification
Teir 2 accreditation financial services
Timeline
Branch Owner/ Manager
BOQ
12.1998 - Current
High School Diploma -
Cargill High School
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