Craig Holmes
Maitland,NSW
Summary
Dedicated administrative professional skilled in customer service and organizational efficiency. Proven ability to maintain accurate records and streamline office procedures, ready to leverage expertise to enhance team performance and improve program outcomes.
Detail-oriented professional with expertise in customer service and administrative support. Known for streamlining processes and enhancing communication, contributing to improved efficiency and program participation.
Proactive administrative assistant with a strong background in scheduling, data management, and record-keeping. Recognized for enhancing operational efficiency and supporting team initiatives, driving effective communication between educators, parents, and students.
Overview
2025
2025
years of professional experience
Work History
Pharmacy Assistant
Amcal Pharmacy
- Assisted customers with medication inquiries and provided accurate information on prescriptions.
- Managed inventory by restocking shelves and organizing pharmaceutical products effectively.
- Processed prescription orders efficiently, ensuring compliance with safety and regulatory standards.
- Collaborated with pharmacists to prepare medications and maintain detailed records of prescriptions.
- Trained new staff on operational procedures and customer service protocols for improved efficiency.
- Utilized pharmacy management software to track inventory levels and process transactions accurately.
- Ensured cleanliness and organization of the pharmacy environment, promoting a professional atmosphere.
- Supported promotional activities by providing product knowledge to enhance customer engagement and sales initiatives.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Merchandised over-the-counter goods and rotated stock.
Administrative Assistant
Making Waves Education Program
Newcastle, NSW
01.2023 - 12.2024
- Managed scheduling and coordination of meetings for educational program staff.
- Assisted in the preparation of instructional materials and resources for student engagement.
- Maintained accurate records of student enrollment and attendance using database management systems.
- Supported communication between parents, students, and educators to enhance program participation.
- Streamlined office procedures to improve efficiency in document processing and filing systems.
- Provided administrative support during events and workshops to ensure smooth execution of activities.
- Conducted research on best practices in education administration to inform program improvements.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Claims Processor
NIB
Newcastle, NSW
01.2022 - 01.2022
- Processed and reviewed claims for accuracy and compliance with company policies.
- Investigated discrepancies in claims submissions, ensuring timely resolution and customer satisfaction.
- Collaborated with cross-functional teams to streamline claims processing workflows.
- Utilized claims management software to track and manage claim status efficiently.
- Conducted audits of processed claims to ensure adherence to regulatory requirements.
- Trained new staff on claims processing procedures and best practices.
- Identified opportunities for process improvements, leading to enhanced accuracy in claims handling.
- Managed workload and priorities to meet claims processing meet deadlines.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
Education
Year 11 -
Kildare College
Wagga Wagga, NSWSkills
- Stocking shelves
- Answering customer questions
- Data entry
- Product restocking
- POS system operation
- Prescription interpretation
- Organizing supplies
- Resolving complaints
- Document filing
- Verifying orders
- Receiving incoming supplies
- Processing payments
- Computer savvy
- Insurance billing
- Interpreting orders
- Insurance verification
- Secure storage of medications
- Insurance collaboration
- Pharmacy law compliance
- Order documentation
Timeline
Administrative Assistant
Making Waves Education Program
01.2023 - 12.2024
Claims Processor
NIB
01.2022 - 01.2022
Pharmacy Assistant
Amcal Pharmacy
Year 11 -
Kildare College