Craig Isgar
Mackay
Summary
Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Two important things I've learnt over my years in Sales, Management & Business Development -
1. Don't stroll, Stride with purpose.
2. Details matter.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Development Manager
WorkPac Group
10.2023 - 03.2024
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Business Development Manager
Red Rock Recruitment
03.2022 - 10.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Built relationships with customers and community to establish long-term business growth.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
Business Development Manager
Alfagomma Australia
11.2021 - 03.2022
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in the existing market offerings.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Represented company and promoted products at conferences and industry events.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
Branch Manager
Alfagomma Australia
07.2020 - 11.2021
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Complied with established internal controls and policies.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Technical Sales Representative
Alfagomma Australia
04.2018 - 07.2020
- Increased product sales by effectively communicating technical specifications and benefits to potential clients.
- Secured high-value contracts with targeted customer presentations tailored to their specific needs.
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
- Developed strong relationships with key industry players, enhancing company reputation and market presence.
- Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
- Participated in trade shows and conferences to expand professional network and increase company visibility within the industry.
- Championed new product lines by educating customers on features, advantages, and applications relevant to their businesses.
- Generated qualified leads through targeted prospecting strategies such as cold calling and email campaigns.
Salesperson
Southcott
05.2014 - 04.2018
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Worked to build relationships with customers and built potential for additional sales.
Operations Manager
Southcott
02.2012 - 05.2014
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Contracts Coordinator
Ryco Hydraulics
02.2010 - 01.2012
- Streamlined contract management processes by implementing a centralized database for easy access and tracking.
- Enhanced team efficiency with thorough training sessions on contract drafting and negotiation techniques.
- Successfully negotiated favourable terms for the organization by conducting thorough research and analysis of supplier proposals.
- Identified cost-saving opportunities, reviewing existing contracts for potential renegotiation's or early terminations.
- Fostered organizational growth with effective vendor relationship management, ensuring timely delivery of goods and services per contractual obligations.
- Increased transparency in contract performance metrics by developing customized reporting templates for stakeholder reviews.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Territory Manager
Ryco Hydraulics
03.2007 - 01.2010
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
- Communicated product quality and market comparisons by creating sales presentations.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Internal Sales Representative
Ryco Hydraulics
01.2005 - 03.2007
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Boosted sales revenue by identifying potential leads and successfully converting them into loyal customers.
- Improved internal communication by collaborating closely with various departments to ensure smooth operations in the sales process.
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
- Supported external sales representatives by preparing necessary documentation for presentations and proposals while maintaining a clear understanding of all relevant project details throughout each stage of the sale cycle.
Territory Manager
Parker Hannifan
11.2002 - 12.2004
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Conducted comprehensive market analysis to identify potential business opportunities, leading to a more focused sales approach.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
- Attended trade shows and industry events to promote company products and services.
- Managed accounts to retain existing relationships and grow share of business.
Internal Sales Representative
Parker Hannifan
12.2001 - 11.2002
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Improved internal communication by collaborating closely with various departments to ensure smooth operations in the sales process.
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
- Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies.
- Managed a diverse portfolio of accounts, ensuring optimal service delivery and promoting long-term client retention.
- Supported external sales representatives by preparing necessary documentation for presentations and proposals while maintaining a clear understanding of all relevant project details throughout each stage of the sale cycle.
Hose Assembler
Parker Hannifan
11.1999 - 12.2001
- Enhanced hose assembly quality by implementing strict inspection procedures and guidelines.
- Increased production efficiency by streamlining the hose assembly process with improved tools and techniques.
- Ensured accurate hose measurements by utilizing precision instruments for consistent results.
- Reduced assembly errors with a thorough understanding of product specifications and industry standards.
- Managed inventory of assembly materials, ensuring availability for seamless production flow.
- Maintained accurate documentation of completed hoses assemblies, ensuring proper traceability and quality control for each individual unit.
- Completed tasks on time to meet quality and safety standards.
- Inspected completed products to encourage quality and adherence to company standards.
- Maintained detailed records of production and assembly processes.
Warehouse Worker
Parker Hannifan
02.1999 - 11.1999
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Education
High School Diploma -
Bowen State High School
Bowen, QLD11.1992
Skills
- Decision-Making
- Sales Presentations
- Business Development
- Mergers and Acquisitions
- CRM Platforms
- Strategic Partnerships
- Business Administration
- Process Improvement
- Market understanding
- Territory Management
- Verbal and written communication
- Sales expertise
Certification
RYCO - Statement of Attainment - Nationally Recognised Training. AURT309140A - Manufacture & Install Fluid Power Hose Assemblies.
Southcott - Statement of Completion - Hydraulics Short Course
Covid-19 Fully Vaccinated (including Booster Shot)
Photography, Golf, Camping, Spending time with family
Keen photographer & recent recipient of a Commended Award in the Single Shot category of the 2023 Australasia's Top Emerging Photographers competition.
Avid Golfer, not the best, but not the worst.
Thoroughly enjoy exploring the region & discovering new places to camp.
Love spending time with the Fam. Blended family with 4 kids, 3 cats, a dog & a snake.
Timeline
Business Development Manager
WorkPac Group
10.2023 - 03.2024
Business Development Manager
Red Rock Recruitment
03.2022 - 10.2023
Business Development Manager
Alfagomma Australia
11.2021 - 03.2022
Branch Manager
Alfagomma Australia
07.2020 - 11.2021
Technical Sales Representative
Alfagomma Australia
04.2018 - 07.2020
Salesperson
Southcott
05.2014 - 04.2018
Operations Manager
Southcott
02.2012 - 05.2014
Contracts Coordinator
Ryco Hydraulics
02.2010 - 01.2012
Territory Manager
Ryco Hydraulics
03.2007 - 01.2010
Internal Sales Representative
Ryco Hydraulics
01.2005 - 03.2007
Territory Manager
Parker Hannifan
11.2002 - 12.2004
Internal Sales Representative
Parker Hannifan
12.2001 - 11.2002
Hose Assembler
Parker Hannifan
11.1999 - 12.2001
Warehouse Worker
Parker Hannifan
02.1999 - 11.1999
High School Diploma -
Bowen State High School