Craig Kavanagh

As the Chief Operations Officer of Support Umbrella Group, I lead a diverse portfolio of brands, including iSeekSupport, iSeekCare, BeVisible Marketing Agency, and MyProviderHub. My passion for innovation and out-of-the-box thinking has allowed me to spearhead the development of cutting-edge solutions designed to streamline the NDIS sector and deliver exceptional value to providers, participants, carers, and workers.

I entered the NDIS industry during COVID-19 on a contract with iSeekSupport, where I quickly recognized the potential to reshape the way services are delivered. My journey evolved into a full-time leadership role, launching new ventures like iSeekCare and BeVisible Marketing Agency, and ultimately contributing to the formation of the Support Umbrella Group.

One of my proudest accomplishments is the release of MyProviderHub, a web and mobile application built from real-life provider experience. It’s designed to simplify operations and ensure compliance, empowering NDIS providers to focus on what matters most—delivering quality care.

My mission aligns with that of Support Umbrella Group: to offer comprehensive, high-quality, and compliant solutions under one roof, helping NDIS providers and their teams thrive in an ever-changing industry landscape.

• Deliver 1-on-1 and online coaching tailored to individual goals including strength, fat loss, hypertrophy, and injury recovery.
• Weekly check-ins, video coaching, and progressive program adjustments.
• Successfully coached hundreds of clients, with a retention rate above industry average.
• Manage all aspects of business from client acquisition to program design.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Assisted clients with personal fitness goals through realistic objectives.
• Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.

• Conducted consultations, designed personalized training programs, and coached clients through transformations.
• Specialized in posture correction, fat loss, and functional strength.
• Delivered 30+ sessions per week and mentored junior trainers.

• Developed skills in team leadership, customer service, and sales performance management.
• Brought a client-first focus to every role, enhancing team culture and retention.

• Trained a large client base with tailored fitness and nutrition plans.
• Mentored and supervised 7 trainers under my brand to scale service delivery.
• Focused on delivering sustainable lifestyle change.

• Delivered consistent personal training programs to members and external clients.
• Known for delivering results-driven and creative sessions that built strong client rapport.