Craig Kearney
Brisbane,QLD
Summary
Results-driven Facilities Manager with expertise in safety compliance, emergency preparedness, and service delivery enhancement. Proven ability to address building emergencies and elevate guest experiences. Effective at keeping building systems running smoothly and efficiently. Forward-thinking and hardworking manager with excellent verbal and written communication skills. Bringing several years' experience in the field. Results-driven Facilities Manager with expertise in emergency preparedness, safety compliance, and service delivery enhancement. Proven track record in managing operations and improving tenant satisfaction through effective building inspections and timely issue resolution.
Overview
14
14
years of professional experience
Work History
Facilities Manager
Minor Hotels
Brisbane, Qld
03.2020 - 12.2025
- Managed daily operations to ensure high customer satisfaction and service quality.
- Enhanced guest experiences by addressing concerns promptly and effectively.
- Conducted regular inspections of equipment, buildings, grounds, and other areas to identify necessary repairs or improvements.
- Ensured that all facilities are kept clean by scheduling regular cleaning services according to industry standards.
- Addressed building emergencies with high-level urgency and developed timely and effective solutions.
- Planned upgrades or renovations for existing facilities based on customer feedback or changing needs.
- Oversaw building improvements to update facilities and meet tenant requirements.
- Responded promptly to tenant requests for service or repair work within established timeframes.
- Performed HVAC maintenance, repaired electrical systems and managed building automation systems.
- Maintained records of all building systems including HVAC, plumbing, electrical.
- Implemented security protocols across multiple sites ensuring employee safety.
- Scheduled preventative maintenance visits from outside vendors for specialized services such as elevator and escalator inspection or fire alarm system testing.
Facilities Manager
Mantra/Accor
Brisbane, Qld
03.2019 - 03.2020
- Delivered exceptional guest service by promptly addressing inquiries and resolving concerns.
- Ensured compliance with health and safety regulations through regular inspections.
- Supported hotel management in strategic planning and operational decision-making.
- Evaluated service delivery methods to enhance guest experiences and operational workflows.
- Provided helpful customer service support.
- Resolved guest complaints effectively to maintain high satisfaction levels.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Oversaw daily operations to ensure compliance with company standards and policies.
- Analyzed guest feedback to identify areas for service improvement and enhance satisfaction.
- Resolved billing discrepancies efficiently to maintain customer trust and satisfaction.
Maintenance Technician
Gregory Terrace
Brisbane
03.2012 - 03.2016
- Performed routine inspections to identify potential maintenance issues before they escalated.
- Participated in team meetings to discuss ongoing projects and prioritize maintenance tasks.
- Maintained cleanliness in work areas to promote a safe and organized environment.
- Coordinated with facility management to schedule maintenance tasks without disrupting operations.
- Operated hand and power tools to complete repairs.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
Education
High School Diploma -
Pioneer High
Mackay, QLD12-1993
Skills
- Facility management
- HVAC maintenance
- Building inspections
- Safety compliance
- Emergency preparedness
- Service delivery enhancement
- Safety inspections
- Facilities management
- Building automation
- Preventative maintenance
- Customer service
- Project planning
- Attention to detail
- Time management
- Building maintenance
- HVAC systems
- Reporting and documentation
Timeline
Facilities Manager
Minor Hotels
03.2020 - 12.2025
Facilities Manager
Mantra/Accor
03.2019 - 03.2020
Maintenance Technician
Gregory Terrace
03.2012 - 03.2016
High School Diploma -
Pioneer High