Second hand buy and sell
Self-employed
06.2022 - Current
Hi, I’m
Yan Guo
Old Beach,TAS
Summary
Committed to ensuring delivery within specified timeframes. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Chinese College
Math Teacher
01.2001 - 12.2002
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
China Cosmetics
Shop Assistant
10.2003 - 12.2009
Job overview
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
China Cosmetics
Shop Manager
01.2010 - 10.2018
Job overview
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Hungry PandaSydney , NSW
Delivery Driver
06.2018 - 12.2021
Job overview
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Self-employedHobart , TAS
Second hand buy and sell
06.2022 - Current
Job overview
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Education
China National CollegeChina
from Maths
01.2000 - 12.2000
Skills
- Customer Support
- Verbal and written communication
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
- Sales Techniques
- Schedule Preparation
- Sales management
- Workforce Management
- Performance Evaluations
- Negotiation
- Product Management
- Budget Control
- Business Development
- Business Planning
- Financial Management
- Brand Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Development
- Hiring and Training
- Goal Setting
- Professional and Courteous
- Negotiation and Conflict Resolution
- Relationship Building
- Good Judgment
- Interpersonal Relations
Timeline
Delivery Driver
Hungry Panda
06.2018 - 12.2021
Shop Manager
China Cosmetics
01.2010 - 10.2018
Shop Assistant
China Cosmetics
10.2003 - 12.2009
Math Teacher
Chinese College
01.2001 - 12.2002
China National College
from Maths
01.2000 - 12.2000
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