Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic
Craig Lauman

Craig Lauman

Warner

Summary

Dynamic operations leader with a proven track record at Club Pine Rivers, driving revenue growth and enhancing customer satisfaction. Expert in strategic planning and financial management, successfully negotiated contracts to reduce costs and implemented performance metrics to boost productivity. Skilled at team leadership, fostering a culture of continuous improvement and professional development.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

General Manager of Operations

Club Pine Rivers
2018 - Current
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Ensured compliance with industry regulations, Club policies, and best practices within all areas of operation.
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
  • Drove year-over-year Club business growth while leading operations, strategic vision, and long-range planning.
  • Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Analyzed and reported on key performance metrics to senior management and Board.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked trends and suggested enhancements to both challenge and refine the Club's product and promotional offerings.
  • Oversaw budgets, payroll, and accounts payable and receivable.
  • Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments with the Club.
  • Board Meeting and Reporting - Prepared accurate financial statements at end of quarter to summarize financial health and Club performance.
  • Conducted detailed analysis of Club financial information and oversaw preparation of related reports.
  • Directed budget development, creation of budgetary controls and recordkeeping systems and investment management.
  • Negotiated favourable terms with vendors and suppliers, achieving significant savings on procurement expenses.
  • Led efforts to continually improve Club ambiance through strategic lighting design adjustments, ensuring an inviting and engaging atmosphere for customers/members.
  • Evaluated gaming machine performance, optimizing placement and selection for increased profitability.
  • Implemented innovative marketing/promotional strategies to attract new members and retain existing customers.
  • Implemented robust cash handling procedures across the gaming floor, minimizing discrepancies while streamlining financial reporting processes.
  • Maintained detailed knowledge of all experiences offered at the Club, serving as a subject matter expert when resolving customer disputes or clarifying business decisions.
  • Monitored gaming floor activity proactively, identifying potential issues or areas of concern before they escalated into larger problems.
  • Assisted in the planning and execution of special events, boosting overall Club attendance and revenue.
  • Coordinated with other departments to optimize cross-functional collaboration, enhancing overall Club operations efficiency.
  • Conducted regular audits of gaming activities, ensuring compliance with regulatory requirements and maintaining accurate records.

Operations Manager

Club Pine Rivers
2016 - 2018
  • Implemented cost-saving measures by negotiating with suppliers for better pricing on products and services.
  • Collaborated with chefs and kitchen staff to develop unique food pairings that enhanced the overall guest experience.
  • Addressed and resolved customer complaints promptly, turning potentially negative situations into positive outcomes.
  • Established strong relationships with vendors, resulting in reliable deliveries of quality products at competitive prices.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Increased profit by streamlining operations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies and inventory.
  • Tracked trends and suggested enhancements to both challenge and refine the Club's product offerings.

Food and Beverage Manager

Club Pine Rivers
2010 - 2016
  • Maintained highest standards for beverage quality and service.
  • Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
  • Organized and executed catering services for special events, expanding business scope and increasing revenue streams.
  • Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely and controlled all stocktake.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • Initiated loyalty program that rewarded repeat customers, effectively increasing customer retention rates.
  • Oversaw food preparation and monitored safety protocols.

Duty Manager

Club Pine Rivers
2005 - 2010
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Played an active role in crisis management situations, coordinating appropriate responses to maintain guest safety and comfort.
  • Monitored areas for security issues and safety hazards.
  • Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained accurate financial records, ensuring reconciliation of cash drawers and deposits without discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize Club success.

Bar Attendant

Club Pine Rivers
1999 - 2005
  • Enhanced customer experience by providing exceptional service and attending to their needs promptly.
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
  • Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
  • Delivered food and drinks to customers at bar and tables.
  • Arranged tables and chairs for special occasions and events.
  • Processed payments for orders and provided customers with change.
  • Operated POS system to collect payments from customers.

Skills

  • Operations management
  • Staff development
  • Team leadership
  • Strategic planning
  • Financial management
  • Contract administration
  • KPI tracking
  • Project planning and development
  • Policies and procedures implementation
  • Customer relationship management
  • Social media marketing
  • Budget development and management
  • Budgeting and forecasting
  • Performance reporting
  • Emergency response

Accomplishments

  • Promoted to General Manager, and working in all facets and roles within the Club over my 25 years of service.
  • Earned the CMA Education Development Bursary award - Duty Manager 2011
  • Earned the CMA Australian Gaming Tour Bursary award - Operations Manager 2017
  • Supervised and trained teams of 100+ staff members.

Certification

  • Certificate IV in Hospitality - Club Training Australia
  • Diploma in Hospitality Management - Club Training Australia
  • Advanced Diploma in Hospitality Management - Club Training Australia
  • Certificate IV in Commercial Cookery
  • ACCM (Active Certified Club Manager) - Club Managers Association Australia
  • Game On Management Program - DWS
  • Hazardous Chemical and Safety Training - DWS
  • Food Safety & Basic Hygiene - DWS
  • AML/CTF Risk Awareness - DWS
  • Armed Robbery Awareness Program - Always Synergy
  • Responsible Management of Licensed Venues - OLGR
  • Legal Business Compliance - Club Management Development Australia
  • First Aid - Club Training Australia
  • Interpret Financial Information - Club Training Australia
  • Customer Liason Officer Training - Club Training Australia
  • Unplugging Finance for Clubs - Club Training Australia


Timeline

General Manager of Operations

Club Pine Rivers
2018 - Current

Operations Manager

Club Pine Rivers
2016 - 2018

Food and Beverage Manager

Club Pine Rivers
2010 - 2016

Duty Manager

Club Pine Rivers
2005 - 2010

Bar Attendant

Club Pine Rivers
1999 - 2005

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Craig Lauman