Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Craig Ljiljak

Lennox Head,NSW

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Concrete Grinder/Polisher

Sub Contracted Work
05.2022 - 07.2024
  • Streamlined operations by identifying areas for improvement within the grinding process, making necessary adjustments as needed.
  • Supported quality control efforts by performing routine inspections on finished products and adjusting work accordingly to adhere to strict tolerances.
  • Completed deburring, buffing and polishing materials according to strict tolerances.
  • Enhanced safety in the workplace by following established guidelines and procedures for grinder operation.
  • Kept equipment in good working order by calibrating settings and performing minor maintenance.

Locksmith Technician

Creggas Locksmiths (My Own Business)
12.2015 - 12.2021
  • Safeguarded client properties by rekeying locks upon request or as part of a security upgrade strategy.
  • Provided exceptional customer service while addressing concerns or answering questions related to installed security products.
  • Collaborated with property management companies to provide comprehensive locksmith services for tenants, ensuring a safe living environment.
  • Decreased response time to emergency situations with effective route planning and efficient dispatch coordination.

Locksmith Technician

Api Security Services
03.2009 - 11.2015
  • Improved client satisfaction by providing prompt emergency lockout services for vehicles, homes, and offices.
  • Restored functionality to damaged locks by disassembling and replacing worn or broken components as needed.
  • Performed accurate diagnostics on malfunctioning locks to identify issues and implement appropriate repair solutions swiftly.
  • Conducted thorough assessments of existing security measures during consultations, recommending appropriate upgrades to enhance protection levels.

Caterer

Professional Catering
02.2007 - 04.2008
  • Provided friendly, courteous service to create memorable moments for guests.
  • Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.


Kitchen Hand/ Labourer

St Mary's College: University of Melbourne
03.2005 - 04.2008
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Trolley Boy

Poynton's Nursery
02.2005 - 04.2006
  • Maintained a clean work area through regular sweeping, mopping, and trash removal tasks, promoting an inviting atmosphere for shoppers.
  • Increased store efficiency through effective communication with team members, ensuring smooth daily operations.
  • Offered assistance to customers purchasing large or heavy items, ensuring a safe and positive experience throughout their visit.
  • Promoted a safe environment by promptly addressing spills and hazardous conditions on the sales floor.

Customer Service Representative

Block Busters
09.2004 - 01.2005
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Fully Qualified Locksmith - Locksmithing

NMIT
Heidelberg, VIC
11-2012

Skills

  • Machine Operation
  • Precision Grinding
  • Safety awareness
  • Grinding Wheel Selection
  • Tool Maintenance
  • Safety Procedures
  • Equipment Operation

Certification

Fully Qualified Locksmith


Certificate 3 and 4 of Vet Engineering


Certificate of Responsible Service of Alcohol

Interests

I have a great deal of interest in Basketball, I am currently playing in the Byron Bay Cavanbagh league and have previously coached Under 12's and 14's Boys Basketball for St Peters Basketball Club in Melbourne


I enjoy playing computer games and have great computer skills and literacy


I enjoy out door activities like hiking and surfing/swimming

Timeline

Concrete Grinder/Polisher

Sub Contracted Work
05.2022 - 07.2024

Locksmith Technician

Creggas Locksmiths (My Own Business)
12.2015 - 12.2021

Locksmith Technician

Api Security Services
03.2009 - 11.2015

Caterer

Professional Catering
02.2007 - 04.2008

Kitchen Hand/ Labourer

St Mary's College: University of Melbourne
03.2005 - 04.2008

Trolley Boy

Poynton's Nursery
02.2005 - 04.2006

Customer Service Representative

Block Busters
09.2004 - 01.2005

Fully Qualified Locksmith


Certificate 3 and 4 of Vet Engineering


Certificate of Responsible Service of Alcohol

Fully Qualified Locksmith - Locksmithing

NMIT
Craig Ljiljak